Delivering Service Excellence: Mapping the Customer Journey
Use customer journey mapping to improve your customer’s experience. Learn how to analyse the journey from the customer’s perspective.
Alumni UK Past Recordings
Resources and Past Event Recordings
Handling Challenging Situations 2: Conflict Handling Approaches and Generating Solutions
Explore how to choose effective approaches to handling conflict and propose realistic solutions.
Handling Challenging Situations 1: Uncovering Needs and Wants in Conflict Situations
Uncover people’s needs and wants in conflict situations to support more productive outcomes. Learn how to listen with empathy.
Positive Influencing Skills 2: Adapting Your Influencing Style
Adapt your influencing style to suit different stakeholders and situations. Learn how to identify your own preferred style.
Master the Art of Incredible Interviews
Sell your story, own the room. Craft a compelling narrative that aligns your unique value with what the interviewer wants most.