Explore how to choose effective approaches to handling conflict and propose realistic solutions. Learn how to assess the situation, select the right response and use the right problem-solving techniques to reach outcomes that support strong working relationships.
Uncover people’s needs and wants in conflict situations to support more productive outcomes. Learn how to listen with empathy, identify shared interests and ask the best questions to reveal what really matters to colleagues. Explore how to validate emotions and needs to build stronger relationships.
Adapt your influencing style to suit different stakeholders and situations. Learn how to identify your own preferred style, recognise others’ styles and switch between approaches to suit the context. These techniques help you influence more effectively and connect with a wider range of people at work.
The British Council lead this session with Victoria McLean from City CV, an international career consultancy. Sell your story, own the room. Craft a compelling narrative that aligns your unique value with what the interviewer wants most. Master the hidden agenda. Build a strategy that keeps you on the front foot, turning every question into a chance to spotlight your key selling points.