Delivering Great Performance Reviews: A Guide for Managers
Delivering Great Performance Reviews: A Guide for Managers
Alumni UK Past Recordings
Resources and Past Event Recordings
Interpersonal Skills 1: Structuring Clear and Coherent Messages
This webinar explores how to structure clear and coherent messages for workplace communication. You’ll learn effective techniques to organise requests, points of view and updates logically and persuasively in order to help you communicate with clarity and impact.
Interpersonal Skills 2: Creating a Shared Understanding and Mindful Listening
This webinar explores techniques for creating shared understanding through effective questioning, summarising and mindful listening. You’ll learn practical ways to check, clarify and confirm information. You’ll also look at techniques to give your full attention and use signals that show you are engaged in order to help you build trust and avoid misunderstandings at work.
Intercultural Skills 1: Preparing for New Intercultural Situations
This webinar explores how to prepare effectively for new intercultural situations by analysing context and checking cultural preferences. You’ll learn practical ways to use generalisations carefully, avoid stereotypes and predict communication preferences which will help you to navigate diverse workplace interactions with awareness and confidence. The session also highlights how intercultural communication is a skill you can develop, shaped by your own cultural identity and experiences.
Intercultural Skills 2: Enhancing your Intercultural Empathy
This webinar explores how to enhance your intercultural empathy by shifting your perspective and responding with greater understanding across cultural differences. You’ll learn practical strategies to build emotional intelligence, mindfulness and cognitive flexibility, all of which help you connect more positively with others. The session also highlights how your cultural identity shapes interactions and how intercultural competence is a skill that can be developed.
Business Writing Skills 1: Communicating Clearly in Business Writing
Learn how to write clearly so your documents are easy to follow, and your messages are not misunderstood. Explore why short, simple words are often preferred, even by expert audiences, and how avoiding jargon increases the impact of your writing.
Business Writing Skills 2: Strategically Planning Communications
Plan your writing strategically so you engage and influence your readers. Learn how to analyse your writing context using a practical planning tool to help you shape messages that match your readers’ needs and the context. This approach helps you write with greater purpose, clarity and impact.
Effective Meeting Skills: Presenting Ideas with Impact in Meetings
Present your ideas clearly and with impact in meetings to help you achieve your goals. Learn how to make your messages memorable using varied verbal techniques and learn how to use body language and vocal delivery to boost your presence, both in person and online.
Presentation Skills 1: Storytelling Techniques in Presentations
Use storytelling techniques to make your messages more meaningful and memorable. Learn how to plan a clear narrative and see how storytelling can help you connect with your audience emotionally. Look at how the way you tell a story can leave a lasting impact.
Presentation Skills 2: Managing Difficult Questions when Presenting
Handling difficult questions well is a key skill for any presenter. This webinar explores how to respond calmly and professionally when you're asked tough questions in a live presentation setting. You’ll learn how to prepare for the Q&A by anticipating likely questions, considering your audience’s concerns and practising clear responses. The session introduces practical strategies like the PTP technique to help you stay composed, as well as options for how to respond when you don’t know the answer, want to redirect a question or need to follow up later.