Contact us | British Council

Call us +44 (0)161 884 0291

Monday to Friday 08.00 to 18.00 UK time.
Closed from 11:00 to 12:00 UK time on the 1st and 3rd Thursday of each month.

Write to our Customer Service team at:

British Council Customer Service UK

1 Redman Pl,

Stratford Cross,

London

E20 1JQ

Please note that while our global headquarters are located in London, our customer service team operates out of Manchester; and we have offices in all countries in the UK.

Raise a Safeguarding concern

British Council press office

Our press releases and media contacts. A duty press officer is available 24 hours a day for urgent media enquiries.

Contact your local British Council office

Find direct links to contact your local country British Council Customer Service teams.

Make a freedom of information request

How to ask for information about the work of the British Council.

Make a complaint

If you have a comment or complaint we encourage you to talk to us, to help us to learn from our mistakes and improve our services.