Aptis Remote FAQs


What is remote invigilation?

This is when the experience of sitting an exam in a physical test centre or exam hall on campus is recreated in an online environment. So instead of an exam candidate travelling to a venue to sit their exam, the test takers can sit their exam from any location using their computer, as long as they have a quiet room with internet connectivity.

With TestReach remote invigilation, at all times the supervisor is connected to the candidate by video, audio, remote screen share and instant messaging, and everything is recorded and can be reviewed at a later time by the examining body. Before the exam begins, the candidate is authenticated, then steps are taken to check and secure the exam environment. Candidates are monitored at all times during the exam and any exceptional circumstances or exam violations that arise are reported in full. 

What is onboarding?

Onboarding is part of the pre-test set up. Onboarding involves downloading TestReach onto your computer and completing the system check. You are required to complete the onboarding process successfully in order to take your test on the scheduled day.

What device can I use for the test?

The test must be taken on a computer only. Mobile devices are not permitted. 

Please ensure that all the system requirements below have been checked and are functioning correctly.  

  • A laptop or computer running the following operating system versions: Windows v7.0+ (64-bit version), MacOS 10.10+, MacOS BigSur 11.3+. 
    Mobile phones, tablets, Chromebooks, or Surface Pros cannot be used.
  • Intel Core i3 (or equivalent) and 4GB RAM. 
  • A working microphone, laptop speakers or headset with built-in microphone.
  • Internet speed of 2.4 Mbps but 2 Mbps is satisfactory. 
  • A screen size of at least 13" and a resolution of 1024 x 768.3 is recommended. 

We strongly recommend candidates to use a wired headset with built in microphone that connects to the computer using either a USB or 3.5mm jack cable connector. Wireless headsets or mobile phone earbuds with built in microphones are not recommended.

What are live access codes and how are they used?

Access codes are unique to each candidate and are used to identify you and the tests you are sitting.

You will receive your live access code three weeks before your test. You will need to enter it to complete the system check and then on the test day, to access your Aptis test.

It is strictly forbidden to share the code with anyone as it is linked to your name and your test details.

Why did I not receive emails with instructions?

This could happen for several reasons:

  • The email went to the spam/junk folder.
  • Your email address has changed since the invite email was sent.
  • Your email address was invalid and had bounced back.

We advise that you check your Inbox as well as Spam/Junk folders. If you still cannot find the email or your email address has changed, please contact your test administrator.

I have further questions, can I speak to someone before my test?

Yes. Before your test day you will receive contact details of people who will be available to help you before and during the test with any questions or issues. 

What if I am a returning candidate?

If you are re-taking the test, you will need to repeat the system check and follow the same process as before on the test day.