Handling difficult questions well is a key skill for any presenter. This webinar explores how to respond calmly and professionally when you're asked tough questions in a live presentation setting. You’ll learn how to prepare for the Q&A by anticipating likely questions, considering your audience’s concerns and practising clear responses. The session introduces practical strategies like the PTP technique to help you stay composed, as well as options for how to respond when you don’t know the answer, want to redirect a question or need to follow up later. You’ll also look at how to manage Q&A in both in-person and virtual formats.