Where do you work?
I am located at the British Council in Vilnius, Lithuania.
How long have you worked for the British Council?
From 2008 I have worked for the British Council in different roles: as Invigilator/Supervisor, Temporary Exams Assistant, Projects Manager (organized Higher Education Fair in Lithuania) and started as Examinations Services Manager in June 2016.
How much of that has been in exams?
During my years with the British Council, I mainly worked with examinations.
What do you enjoy most about your job as ‘Exams Manager’?
Most of all I enjoy working in a global environment that allows meeting new people and participate at different events and trainings. It allows to share the best practice and gain different experience from colleagues from around the world.
I appreciate moments when we have business orientated, though, very friendly and supportive atmosphere among our examinations team members that enables reaching our objectives in the most efficient way. This is one of the most important things when you have a small office and implementation of tasks overlapping among different roles.
How big is the Exams team in your country?
We have four positions at the office: Examinations Services Manager, two Examinations Coordinators and Exams Assistant, we are supported by Temporary Exams Assistant on demand and venue staff (30 Invigilators/Supervisors, 7 Examiners).
How many towns/cities do you deliver in in your country?
We deliver exams in 4 cities around Lithuania (Vilnius, Kaunas, Klaipėda and Šiauliai), IELTS UKVI exams in Belarus and the Baltics where recently started delivery of some computer-based exams as well.
What is the biggest challenge you’re facing at the moment?
The biggest challenge now is to sustain our volumes facing demographical decrease in Lithuania/our country and Brexit. Second biggest challenge is to keep profitability of the exams with current investments for security of the examinations (QCA) and keep our staff motivated.