If you are not satisfied with the outcome of your request or if you are not happy with the way your request has been handled, you can make a complaint to the British Council and we will then conduct an internal review. The internal review will be conducted by a senior member of staff, who was not involved with the original request, which will allow them to make an impartial and fresh decision based on all available evidence supplied to them.

We aim to handle all internal reviews within 20 working days from the date the complaint is received but there may be occasions, depending on the circumstances, when it will take longer. There is no statutory deadline for undertaking internal reviews although the Information Commissioner's Office (ICO) has issued guidance saying that internal reviews should take no longer than 20 working days.

If you would like to make a complaint please either email or write to us at the address below.  


Information Governance Advisor (Disclosures) 

Information Governance & Risk Managment, 

British Council, Bridgewater House,

58 Whitworth Street,


M1 6BB


A number of outcomes in relation to the internal review are possible, including:

  • the original FOIA decision is upheld; or
  • the original FOIA decision is reversed in part or in full; or
  • the original FOIA decision is modified.


If you wish to exercise your right to an internal review you should contact us within two months of the date of our response letter.

If you are not content with the outcome of the internal review, you have a right of appeal to the Information Commissioner's Office, who regulate the Freedom of Information Act 2000 (FOIA). The ICO have a duty to investigate complaints from members of the public who believe an authority has failed to handled or respond to a request for information correctly.