Accreditation UK monitors and improves standards of management, teaching, resources and welfare in organisations teaching English as a foreign language in Britain.

We do this through regular inspections including unannounced spot checks. Each inspection leads to a report on the organisation's services and facilities. On the basis of this report, we make a decision as to whether the organisation should be accredited.

We make sure organisations provide quality provision, especially:

			appropriately qualified teachers
			teaching which meets the Scheme standards
			accommodation, including homestays, which is regularly inspected and meets Scheme standards
			24- hour supervision of juniors
			safe premises, with properly-equipped classrooms and areas for relaxation
			brochures and publicity materials which accurately reflect what is provided
			proper emergency procedures, known to staff and students.

See what we check - the Accreditation UK Inspection Criteria (PDF)

HOW TO MAKE A COMPLAINT
If you are a student at an accredited centre and you have a serious complaint, you should:

			first discuss the matter with the school principal, proprietor or head of EFL.
			if no satisfactory solution is found, then refer the complaint in detail and in writing to the Accreditation Unit at the address below.

Accreditation UK is committed to dealing with complaints effectively and efficiently.

HOW TO CONTACT US
Accreditation Unit
British Council
Bridgewater House
58 Whitworth Street
Manchester
M1 6BB

Telephone +44 (0)161 957 7692
Fax +44 (0)161 957 7074
E-mail accreditation.unit@britishcouncil.org