1. About these terms

1.1. These terms apply to of the registration for University of London exams via the British Council through a Test taker portal or platform (the ‘Test taker portal’).

1.2. Please read these terms carefully before you submit your registration. By clicking ‘I agree to the Terms and conditions’ before placing your registration, you are confirming that you agree to be bound by these terms. If you do not accept these terms, you will not be able to register for any University of London exams from the Test taker portal.

1.3. These terms apply to University of London exams invigilated remotely by the British Council’s supplier online.

Please pay particular attention to the cancellation terms set out below.

1.4. These terms are structured in the following parts (in addition to this introduction):

Part Type Description
Part 1 Definitions These terms apply to all order
Part 2  Genreal terms and conditions These terms apply to all order

2. About the British Council

2.1. The UK Charity operates in different countries through a local branch and/or affiliated offices as well as locally incorporated subsidiaries (which together, including the UK Charity, are ‘British Council entities’).

2.2. The Test taker portal is run by the UK Charity but the University of London exams are sold either by the UK Charity or another British Council entity. The Test taker portal will clearly indicate to you whether the UK Charity or another British Council entity is providing the University of London exams to you – the entity providing University of London exams will enter into the contract with you for the supply of that University of London exams and will be the ‘British Council’ for the purposes of these terms.

Part 1 - Definitions

1. Definitions and interpretation:

The following definitions and rules of interpretation apply in these terms.

1.1. Definitions:

Account creation confirmation means the order acknowledgement displayed to you in the Test taker portal and which shows that the British Council has received your order and is processing it.

British Council entities is defined in the introduction to these terms.

British Council means the UK Charity or other British Council entity providing the University of London exam to you as notified to you in the Test taker portal and the order confirmation.

Cancellation period means the 14-day cancellation period, starting on the day after the date that the order confirmation is provided to you by the British Council in accordance with clause 1.4.

Complaints page is a country-based page on a British Council’s local country website, where contact details can be found for submitting feedback, comments and complaints.

Contract means the legally binding contract between you and the British Council on these terms.

Exam Date means the date of the University of London exam provided to you under these terms.

Exam Fee means the fee paid by the University of London on your behalf for remotely invigilated exams.

General terms and conditions means the terms set out in Part 2 of these terms.

Registration confirmation means an order confirmation emailed to you in accordance with clause 1.3 of the General terms and conditions.

Privacy policy has the meaning given to the term in clause 11.2.

Terms means these terms and conditions (including the introduction, these definitions, the General terms and conditions and the Special terms and conditions) and any other documents referred to in them.

Test taker portal is defined in the introduction to these terms, and means the online platform through which you have registered with the British Council for a University of London exam.

UK Charity means the British Council entity incorporated in England and Wales by Royal Charter and registered as a charity (under number 209131 in England and Wales and number SC03773 in Scotland), whose registered office is at 2 Redman Place, London, E20 1JQ.

University of London exam means the examination owned and set by the University of London and invigilated by the British Council online.

VAT means any applicable value added or sales tax.

You means the person agreeing to these terms and ‘your’ will be construed accordingly.

1.2. Interpretation:

a) References to Parts are to the parts of these terms and, unless stated otherwise, references to clauses in a Part are to the clauses of that Part.

b) Any words following the terms including, include, in particular, for example or any similar expression are illustrative.

c) Any references to calendar are to the Gregorian (western) calendar and any reference to day means calendar day, or month means calendar month.

Part 2 - The General terms and conditions

1. How the contract is formed

1.1. The pages of the Test taker portal will guide you through the steps you need to take to register for a University of London exam. The online registration process allows you to verify and correct any errors before submitting your registration. Read carefully and check your registration at each stage of the online registration process.

1.2. By submitting an online registration for a University of London exam through the Test taker portal, you confirm that you are at least 18 years of age. If the person who is going to take the University of London exam is under 18 years of age, it will be obligatory to state the contact details of the parent or legal guardian of the person taking the University of London exam.

1.3.

a) Once you have submitted your order you will receive an account creation confirmation stating that the British Council has received your registration and is processing it.

b) Once the registration process is completed by the British Council, you will receive a final Registration Confirmation email.

1.4. The account creation confirmation confirms the British Council’s acceptance of your registration and the contract will only be formed, and become legally binding, when the final Registration Confirmation is provided to you.

1.5. Where a registration deadline is set with regard to a specific Exam Date, the British Council reserves the right not to accept registrations after the registration deadline.

1.6. Details regarding the University of London exam will be provided in the description of the University of London exam as part of the online registration process and will be sent to you as part of the final confirmation by email in accordance with clause 6.1.

2. How to pay

2.1 All Exam Fees for remotely invigilated University of London exams offered through the Test taker portal will be paid on your behalf by the University of London. You will not be required to make a payment to complete your exam registration.

3. Cancellation by the British Council

3.1. The British Council may cancel the contract by giving you notice in writing (whether by email or otherwise) for any reason at any time prior to the Exam Date. If the British Council cancels the contract pursuant to this clause 3.1, you will not be entitled to any refunds, as the Exam Fee was paid on your behalf by the University of London. Any refund discussions will take place solely and exclusively between the British Council and the University of London.

3.2. The British Council may also cancel the contract at any time, without liability to you if:

a) you materially breach these terms;

b) the British Council is unable to provide the University of London exam due to a reason beyond its reasonable control.

3.3. If the British Council cancels the contract under clause 3.2 (a), the British Council will be entitled to retain (or be paid the balance of, as the case may be) the Exam Fee paid by the University of London on your behalf in full.

If the British Council cancels the contract under clause 3.2 (b), you may be entitled to book an alternative Exam Date to complete the University of London exam (subject to availability and agreement with the University of London).

4. Cancellation by you

4.1. You may exercise your right to cancel this contract, and you can do so by contacting the British Council at UOLRP@britishcouncil.org quoting the unique registration reference listed in your confirmation email.

Regardless of your reason for cancellation, you will not be entitled to any refunds from the British Council, as the Exam Fee was paid on your behalf by the University of London. Any refund discussions will take place solely and exclusively between the British Council and the University of London.

4.2. The British Council is under a legal duty to supply services that are in conformity with this contract. As a consumer, you have legal rights in relation to services that are not as described - you may have a legal right to end the contract (or to get the service re-performed). These legal rights are not affected by anything in these terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office or local equivalent.

5. Changes to the University of London exam or Exam Date

5.1. The British Council will ensure that the University of London exam is delivered in all material respects as described on the Test taker portal or otherwise. However, the British Council will be entitled to make variations to the delivery of the University of London exam where those variations do not alter the University of London exam materially.

5.2. The British Council expects you to take reasonable care to satisfy yourself that the University of London exam will meet your needs. The British Council does not guarantee that you will obtain any particular result from the University of London exam.

5.3. The University of London exams are scheduled on particular dates by the University of London, and the British Council is not able to offer any postponement or change of Exam Dates. No postponement or change of Exam Date will be processed by the British Council. Nothing in this clause 5.4 shall detract from your right to cancel the contract in accordance with clause 4.1.

6. Exam Date regulations

6.1. You will receive registration confirmation with details of the University of London exam including the Exam Date and timetable, and in the case of online exams further log in instructions, via email after you have registered for the University of London exam on the Test taker portal. If you do not receive the registration confirmation, you should contact your local British Council office immediately.

6.2. You must present yourself for the online examination at the time confirmed to you by the British Council’s supplier for online invigilation in order to take your University of London exam. If you arrive late, you may be denied admission to the University of London exam.

6.3. You must show your official, original and valid identity document (which must include a recent photo). Such documents may include:

6.3.1. Valid National Identity card;

6.3.2. Valid Passport; and

6.3.3. Valid biometric residence permit with a photo included.

6.4. If you do not bring an official, original and valid identification document as specified in clause 6.3, you will not be able to take the University of London exam and will not have the right to request a refund of the Exam Fee.

6.5. If you are under 18 years of age, you will be required to bring a consent form signed by your parent or legal guardian in order to leave the Exam Centre upon completion of the University of London exam. You must contact your British Council office in advance of the exam to receive the form.

6.6. We recommend that you do not bring any non-essential material to the University of London exam. We remind you that electronic devices, including mobile phones, smart watches, digital recorders, tablets and cameras etc. are prohibited in the exam room.

6.7. In the event that, during the University of London exam, an incident occurs that you consider may have affected your work, you must inform the supervisor or invigilator of the University of London exam before you leave the Exam Centre. You must also contact the Exam Centre in writing within 12 hours after the University of London exam.

6.8. At the end of the University of London exam you should leave all the University of London exam materials in the exam room. If you try to extract any material from the exam room, you will be reported to the University of London for malpractice and may not receive your exam results.

6.9. You must behave according to the rules set out on the Exam Date of the University of London exam. Smoking and/or eating inside the test room is strictly prohibited. If you fail to behave appropriately, the British Council reserves the right to request you to leave the exam room.

7. Malpractice

7.1. You must not engage in any form of malpractice that could damage the integrity and/or safety of the University of London exam. Malpractice includes, but is not limited to, the following:

7.1.1. attempts to copy in any way, including copying the work of another candidate or using notes of any kind or any device;

7.1.2. attempts to help another candidate to copy;

7.1.3. impersonating another candidate or having another candidate impersonate you;

7.1.4. interrupting the University of London exam in any way;

7.1.5. using inappropriate language during the test or in writing and speaking test components; and

7.1.6. altering the data contained in the Test taker report.

7.2. If you are involved in any type of malpractice, you will not be allowed to complete the University of London exam. If you are found to have been involved in malpractice after the exams have finished the British Council will inform the University of London who will initiate further steps.

8. Results

8.1. Your results will be made available to you by the University of London. The British Council has no influence on the results.

10. Data protection

10.1. All British Council entities protect personal information in accordance with the data protection legislation applicable in the UK and any local equivalent law if this is stronger.

10.2. Your personal data will be processed in accordance with the Privacy policy published here: www.britishcouncil.org/privacy (the ‘Privacy policy’).

11. Child protection

11.1. The British Council believes that all children have potential and that every child matters everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UN Convention on the Rights of the Child.

12. Your obligations

12.1. You must:

a) at all times behave with honesty, integrity and show courtesy, consideration and respect to others when undertaking the University of London exam;

b) prepare for the University of London exam as reasonably required by the British Council;

c) attend or otherwise access all sessions and other activities which form part of the University of London exam (subject to absence for medical or other agreed reasons); and

d) respect the confidentiality of all information that you acquire in connection with the University of London exam.

12.2. Without prejudice to clause 6.10, the British Council reserves the right to refuse admission or deny you access to the University of London exam (including requiring you to leave any Exam Centre) if your behaviour is considered disruptive, likely to cause damage, nuisance, offence or injury, is in breach of venue rules and regulations, the terms or, if applicable, the Privacy policy, or is otherwise unacceptable. The British Council may on occasion have to conduct security searches to ensure the safety of other candidates, and/or the Exam Centre (and you hereby consent to this). The unauthorised use of photographic and recording equipment and any form of online duplication of any University of London exam is prohibited.

13. Intellectual property

13.1. The copyright and all other intellectual property rights in all University of London exams shall remain the sole and exclusive property of the University of London. You undertake that you will not copy or permit the copying of University of London exams or distribute the University of London exams via internet or intranet or disclose or permit the disclosure or sell or hire the same to third parties.

14. The British Council’s liability to you

14.1. Nothing in the terms shall limit or exclude the British Council’s liability (or the UK Charity’s liability) for death and/or personal injury caused by the negligence of the British Council or the UK Charity or any of their employees, agents or subcontractors, for fraudulent misrepresentation and any other liabilities which cannot as a matter of law be limited and/or excluded.

14.2. Subject to clause 14.1, the British Council and the UK Charity do not accept responsibility and expressly exclude liability for any loss or damage to your property that occurs where the British Council is delivering the University of London exam. When taking the University of London exam, you should take particular care not to leave any valuables (including mobile devices, tablets or laptops) unattended at any time. Your personal belongings will be left in a designated area, and you will not be able to access them until the end of the University of London exam.

14.3. Subject to clause 14.1, the British Council and the UK Charity shall not under any circumstances whatsoever be liable to you (whether for breach of contract, negligence, breach of statutory duty or otherwise) for any:

a) losses that were not foreseeable to both you and the British Council and/or the UK Charity when the contract was formed;

b) losses that were not caused by any breach on the part of the British Council; or

c) loss of profit, loss of business, business interruption or loss of business opportunity arising under or in connection with the contract.

14.4. Subject to clauses 14.1, 14.2 and 14.3, the British Council's liability in connection with the contract will be limited to the Exam Fee paid by you for the University of London exam purchased under that contract.

14.5. The British Council will take all necessary measures to provide a continuous service, but the British Council cannot be held responsible for interruptions caused by circumstances beyond our control. If the University of London exam, the registration process or the results publication process is interrupted, cancelled or delayed, we will ensure a normal service is resumed as soon as possible. The liability of the British Council in such circumstances will be limited to reimbursement of the Exam Fee or postponement or change of the Exam Date.

15. Other important terms

15.1. The British Council may transfer the contract (in whole or in part), or subcontract or delegate the delivery of University of London exam in any manner at its sole discretion to: (i) any separate entity controlled by the British Council or otherwise forms a part of the British Council group of entities; or (ii) any provider of outsourcing or third-party services that is engaged under a service contract to provide services to the British Council.

15.2. The contract is personal to you and so you cannot transfer any or all of your rights or obligations under these terms to another person without the prior written consent of the British Council.

15.3. The British Council intends to rely upon these terms and any other terms or policies referred to in the online customer journey as being the entire contract between you and the British Council in relation to the University of London exam. To avoid any misunderstandings about the content of the contract, please make sure that you ask for any changes, or additions, to the terms of the contract be put in writing by a British Council representative.

15.4. If the British Council does not insist immediately that you do anything you are required to do under these terms, or if the British Council delays in taking steps against you in respect of you breaching this contract, that will not mean that you do not have to do those things and it will not prevent the British Council taking steps against you at a later date.

15.5. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

15.6. The British Council will always honour any mandatory laws (including any mandatory consumer protections) that apply in the country where you are normally resident. Subject to this, the laws of England apply to the contract and any dispute or claim arising out of or in connection with the contract or its subject matter or formation (including non-contractual disputes or claims). For the avoidance of doubt, this contract is deemed to have been formed in England unless the Special terms and conditions and/or mandatory law state otherwise.

15.7. The British Council hopes to make your experience of dealing with the British Council an excellent one and welcomes your comments, suggestions and details of satisfaction or dissatisfaction. If you have any comments or complaints in relation to the Contract, please refer to the Complaints Page (see the definition of “Complaints Page” for further details) and follow the procedure set out there.

15.8. If a complaint, dispute or claim is not successfully resolved through discussions between you and the British Council, the courts of England will have non-exclusive jurisdiction over any claim arising from, or related to, the Contract. This means that all claims relating to the Contract can be settled by a judge (or a number of judges) in an English court but you or the British Council may, alternatively, bring proceedings in your country of residence or any other relevant country.

15.9. The British Council may contact you or provide a notice referred to in this contract through the Test taker portal or by sending you an email to the nominated email address provided by you during the online registration process.

16. Contacting the British Council

16.1. If you have any questions, comments or enquiries about the contract or the University of London exam, please contact the British Council at UOLRP@britishcouncil.org quoting the unique registration reference listed in your confirmation email.