Public sector reform

The British Council supports public sector reform that encourages open government and close relations with citizens, building trust and accountability in a shared mission to create more inclusive, open and prosperous societies. 

Reforming the role of the state 

We help states and their governments tackle contemporary challenges within their strategy, direction and resourcing. We encourage transparency and high standards in public services, and promote access to justice, security and citizen engagement.  

Supporting governments and institutions

We help governments be more effective by supporting the development of policy in key areas, such as education, health and public administration. We help align strategies and services to international standards. 

Strengthening accountability mechanisms

We strengthen accountability through participative methodologies, such as citizen scorecards, participatory budgets and citizen charters, which help to build trust, strengthen citizen voice and increase accountability. 

Developing civil services

We help strengthen and improve areas of policy, strategic planning, leadership training and human resources management, including systems for pay, recruitment and career development.