The Request 

Received on 22 December 2017

From: Heston Roberts
Sent: 22 December 2017 10:45
To: IG_Disclosures

Subject: Freedom of Information request - ERP technology and services

Dear British Council,

Could you kindly provide responses to the below questions;

1. Which software are you currently using for the following Enterprise Resource Planning (ERP) services (if using more than one vendor - please breakdown accordingly):

a. Finance and Accounting
b. Procurement
c. Project Portfolio Management
d. Supply Chain Management
e. Planning and Budgeting
f.  Performance Management
g. Human Resources
h. Payroll
i.  Talent Management

j.  Workforce Planning

2. How many users within your organisation have access to the above ERP services? If you are not using all of the above services, please mark N/A where applicable.

3. Which version of the software for the above ERP services are you using?

4. When was the last time this ERP software was upgraded?

5. What was the cost of the last upgrade for the above ERP services? Please provide a breakdown of the software, hardware and associated services.

6. Are you planning another ERP upgrade in the next 12-18 months? If yes, do you envisage the purchase of additional software and hardware?

7. Are the above ERP services provided in-house or are they outsourced? If outsourced which service provider are they outsourced to and when does the contract expire?

8. When does your existing contract for the above ERP software expire and when do you intend to re-tender?

9. Which software do you currently use for Customer Relationship Management (CRM)? 

10. When does the existing software contract expire for CRM and when do you intend to re-tender?

11. Which software do you currently use for Business Intelligence (BI)? 

12. When does the existing software contract expire for BI and when do you intend to re-tender?

Yours faithfully,

Heston Roberts

 

 * Request submitted via What Do They Know 

 

Our Response

Responded on 10 January 2018

From: IG_Disclosures 

Sent: 10 January 2018 11:56

To: 'Heston Roberts'

Subject: RE: Freedom of Information request - ERP technology and services (FOI_2017_86)

Case Reference: FOI_2017_86

10 January 2018

Dear Mr Roberts

Thank you for your request for information dated 22 December 2017 concerning ERP technology and services. Your request has been handled under the terms of the Freedom of Information Act (FOIA) 2000 and has been passed to me for reply.

For your ease of reference, I have restated your request below in bold and have provided our response beneath.

1. Which software are you currently using for the following Enterprise Resource Planning (ERP) services (if using more than one vendor - please breakdown accordingly):

a. Finance and Accounting – SAP
b. Procurement – SAP
c. Project Portfolio Management – Microsoft Excel
d. Supply Chain Management – SAP
e. Planning and Budgeting – SAP
f. Performance Management – SAP
g. Human Resources – SAP
h. Payroll – Not on SAP.  The payroll application varies locally by country around the world
i. Talent Management – None

j. Workforce Planning – None

2. How many users within your organisation have access to the above ERP services?  c. 7,000.  

If you are not using all of the above services, please mark N/A where applicable.

3. Which version of the software for the above ERP services are you using?  ECC 6.0 enhancement pack 8

4. When was the last time this ERP software was upgraded?  June 2017

5. What was the cost of the last upgrade for the above ERP services?  £32k. Please provide a breakdown of the software, hardware and associated services. The vast majority of the work done was in-house using the internal team and we did not capture how many hours were worked on the upgrade. Software £0k, hardware £0k, associated services £32k (on a SAP BASIS consultant contractor).

6. Are you planning another ERP upgrade in the next 12-18 months?  No.

If yes, do you envisage the purchase of additional software and hardware?

7. Are the above ERP services provided in-house or are they outsourced?  In-house

If outsourced which service provider are they outsourced to and when does the contract expire?

8. When does your existing contract for the above ERP software expire and when do you intend to re-tender? It’s a rolling annual maintenance contact with SAP.

9. Which software do you currently use for Customer Relationship Management (CRM)?  Salesforce

10. When does the existing software contract expire for CRM and when do you intend to re-tender? March 2018 and we will be using G-cloud to procure a suitable replacement service in the coming months  

11. Which software do you currently use for Business Intelligence (BI)?  SAP

12. When does the existing software contract expire for BI and when do you intend to re-tender? It’s a rolling annual maintenance contact with SAP.

I hope the information provided has been useful. 

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: 

Information Governance Advisor (Disclosures)
Information Governance and Risk Management 
British Council
Bridgewater House
58 Whitworth Street
Manchester

M1 6BB 

Email: IGDisclosures@britishcouncil.org 

If you are not content with the outcome of the internal review, you have a right to appeal to the Information Commissioner for a decision at: 

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire

SK9 5AF

Phone: 0303 123 1113 

Website: www.ico.org.uk

Yours sincerely

Information Governance Advisor (Disclosures) | Information Governance and Risk Management Team

https://www.britishcouncil.org/organisation/transparency/freedom-informa...