The Request

Received on 11 September 2017

From: 

Sent: 11 September 2017 15:17

To: IG_Disclosures

Subject: Freedom of Information Request

FAO: Freedom of Information Officer,

I would like to make a request for information under the Freedom of Information Act regarding your IT network infrastructure.

Please could you answer the following questions regarding the equipment for British Council at 10 Spring Gardens, London, SW1A 2BN.

1.) How many desktop PCs do you have at this site? Which brand(s) are they?

2.) How many laptops/notebooks or tablet PCs do you have at this site? Which brand(s) are they?

3.) How many thin clients do you have at this site? Which brand(s) are they?

4.) What operating systems do you run on your PCs/Laptops?

5.) How many desktops, laptops and thin clients do you have in total in your organisation across the country?

6.) How many physical servers do you have on site? Which brand(s) are they?

7.) Which server operating systems do you use?

8.) How many virtual servers do you have on site?

9.) Which server virtualisation software do you use?

10.) Do you access any virtual servers in the cloud?

11.) What supplier provides the maintenance (out of warranty) support on your desktops and servers and when does the contract expire?

12.) What suppliers/brands of Storage Area Networking (SAN) do you use?

13.) Which application do you use for Enterprise Resource Planning/Management (ERP/ERM)?

14.) Which application do you use for Groupware Products?

15.) Which application do you use for Database Products?

16.) Which application do you use for CRM Software?

17.) Which application do you use for Business Intelligence Systems?

18.) Which application do you use for Finance & Accounting Systems?

19.) Which application do you use for Human Resources Application Systems?

20.) Are any of your business applications cloud based? If so please state which ones.

21.) What are the names, line types and speeds of your ISPs?

22.) Who is your primary voice carrier?

23.) Approximately how many phone extensions do you have at this site?

24.) Do you use VoIP for your internal communications?

25.) Are your external calls through your voice carrier carried over VoIP or do they go over a conventional phone line?

26.) Which brand of PBX do you use at this site?

27.) Which supplier has the maintenance contract on your PBX and when does it expire

28.) Who supplies the outsourced or managed service for your data centre and when does the contract expire?

29.) Who supplies the outsourced or managed service for your service desk and when does the contract expire?

Please be aware that we may wish to reuse the information as part of the services we provide to clients.

I understand that under the act I should be entitled to a response within 20 working days. I would be grateful if you could confirm that you have received this request.

I look forward to hearing from you in the near future.

 

Our Response

Responded on 9 October 2017

From: IG_Disclosures 

Sent: 09 October 2017 13:34

To: 

Subject: RE: Freedom of Information Request (FOI_2017_69)

Case Reference: FOI_2017_69

9 October 2017

Dear 

Thank you for your request for information dated 11 September 2017 concerning IT equipment used at British Council, Spring Gardens. Your request has been handled under the terms of the Freedom of Information Act (FOIA) 2000 and has been passed to me for reply.

For your ease of reference, I have restated your questions below in bold and have provided our response beneath each question.

1)How many desktop PCs do you have at this site? Which brand(s) are they?  

There are 25 desktops, made by Dell, at this site.

2)How many laptops/notebooks or tablet PCs do you have at this site? Which brand(s) are they?  

There are 1458 laptops, made by Dell, at this site.

3)How many thin clients do you have at this site? Which brand(s) are they?  

There are 0 thin clients at this site.

4)What operating systems do you run on your PCs/Laptops?  

Our laptops and PCs at this site run Microsoft Windows 7.

5)How many desktops, laptops and thin clients do you have in total in your organisation across the country?  

There are approximately 1750 desktops and laptops across the country.

6)How many physical servers do you have on site? Which brand(s) are they?  

There are 12 physical Dell servers on site.

7)Which server operating systems do you use?  

We use Microsoft Windows Server 2008.

8)How many virtual servers do you have on site?  

There are 0 virtual servers on this site.

9)Which server virtualisation software do you use?  

No server virtualisation software is in use at this site.

10)Do you access any virtual servers in the cloud?  

Yes.

11)What supplier provides the maintenance (out of warranty) support on your desktops and servers and when does the contract expire?  

There is a managed service contract with CGI for support of desktops and servers.  The contract expires December, 2018.

12)What suppliers/brands of Storage Area Networking (SAN) do you use?  

No Storage Area Networking is used at this site.

13)Which application do you use for Enterprise Resource Planning/Management (ERP/ERM)? 

SAP is used for enterprise resource planning.

14)Which application do you use for Groupware Products?  

Microsoft SharePoint, Exchange, OCS and Exchange provide our groupware functions.

15)Which application do you use for Database Products?  

Microsoft SQL Server is used for our databases.

16)Which application do you use for CRM Software?  

Salesforce is used for our CRM software.

17)Which application do you use for Business Intelligence Systems?  

SAP is used for business intelligence.

18)Which application do you use for Finance & Accounting Systems?  

SAP is used for finance and accounting.

19)Which application do you use for Human Resources Application Systems?  

SAP is currently used to manage some aspects of Human Resources.

20)Are any of your business applications cloud based? If so please state which ones.  

Yes, our CRM system is cloud based as are a number of in house developed customer facing systems.

21)What are the names, line types and speeds of your ISPs?  

The site has 2 leased line circuits from Vodafone at 100 Mb each.

22)Who is your primary voice carrier?  

Vodafone

23)Approximately how many phone extensions do you have at this site?  

There are approximately 1500 phone extensions at this site.

24)Do you use VoIP for your internal communications?  

Yes.

25)Are your external calls through your voice carrier carried over VoIP or do they go over a conventional phone line?  

External calls through our voice carrier go over both VoIP and conventional phone lines.

26)Which brand of PBX do you use at this site?  

Mitel

27)Which supplier has the maintenance contract on your PBX and when does it expire?  

Vodafone supplies the maintenance on a contract that expires March, 2018.

28)Who supplies the outsourced or managed service for your data centre and when does the contract expire?  

CGI provides the managed service for our data centre on a contract that expires December, 2018.

29)Who supplies the outsourced or managed service for your service desk and when does the contract expire?  

CGI provides the managed service for our service desk on a contract that expires December, 2018.

I hope the information provided has been useful. 

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: 

Information Governance Advisor (Disclosures)

Information Governance and Risk Management 

British Council

Bridgewater House

58 Whitworth Street

Manchester

M1 6BB 

Email: IGDisclosures@britishcouncil.org 

If you are not content with the outcome of the internal review, you have a right to appeal to the Information Commissioner for a decision at: 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone: 0303 123 1113 

Website: www.ico.org.uk

Yours sincerely

Information Governance Advisor (Disclosures) | Information Governance and Risk Management Team

IGDisclosures@britishcouncil.org 

https://www.britishcouncil.org/organisation/transparency/freedom-informa...