The Request

Received on 20 June 2017

From:  

Sent: 20 June 2017 18:14

Subject: FOI Request- Networks and Telecoms

Hi,

I want to submit a freedom of information request for the following information relating to Fixed Telecommunications and Internet Services:

I have sent this request before but some of the contract have now expired can you please send me an update.

If there is more than one supplier for each of the contract information I am requesting below please can you split each contract individually and not combined. Please also separate the expiry data and spend and number of lines for each supplier. An example of this can be viewed at the bottom of this request.

Contract 1

1.       Current Fixed Line (Voice Circuits) Provider- Supplier’s name, if there is not information available please can you provide further insight into why?

2.       Fixed Line- Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

3.       Fixed Line- Contract Duration- the number of years the contract is for each

4.       Type of Lines- Please can you split the type of lines per each supplier? PTSN, Analogue, SIP

5.       Number of Lines- Please can you split the number of lines per each supplier? SIP trunks, PSN Lines, Analogue Lines

Contract 2

6.       Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is not information available please can you provide further insight into why?

7.       Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.

8.       Minutes Landline Monthly Spend- Monthly average spend. An estimate or average is acceptable.

9.       Minute’s Landlines Contract Duration: the number of years the contract is with the supplier.

10.   Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3

11.   Fixed Broadband Provider- Supplier’s name if there is not information available please can you provide further insight into why?

12.   Fixed Broadband Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

13.   Fixed Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

14.   VOIP/PBX Installation Date of the organisation’s primary telephone system: - please provide day, month and year (month and year is also acceptable).

Contract 4

15.   WAN Provider- please provide me with the main supplier(s) if there is not information available please can you provide further insight into why?

16.   WAN Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

17. Contract Description: Please can you provide me with a brief description of the contract

18. Number of sites: Pleas state the number of sites the WAN covers. Approx. will do.

19.   WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

18.   Internal Contact: please can you send me there full contact details including contact number and email and job title.

If your organisation has a managed services contract which includes all or two out of three of the services stated above please state which of these is included with the contract. It would also be for me to if there are any other service support areas that are included within these contracts.

Managed Service Contract

·         Number of Extensions

·         Type of Lines

·         Number of Lines

·         Minutes Landline Monthly Average Spend

·         Fixed Broadband Average Annual Spend

·         WAN Average Annual Spend

·         Internal Contact: please can you send me there full contact details including contact number and email and job title.

If there is more than one supplier for each contract please can you separate the contract dates and spend for each supplier. Also if no information can be provided for each of the key data types please explain why there is no information.

Thanks

 

 

Our Response

Responded on 18 July 2017

From: IG_Disclosures 

Sent: 18 July 2017 13:36

To: 

Subject: RE: FOI Request- Networks and Telecoms (FOI_2017_45)

Case Reference: FOI_2017_45

18 July 2017

Dear 

Thank you for your request for information dated 20 June 2017 concerning Fixed Telecommunications and Internet Services. Your request has been handled under the terms of the Freedom of Information Act (FOIA) 2000 and has been passed to me for reply.

I can confirm, under section 1 (1) (a) of the FOIA, that the British Council does hold the information you have requested.

For your ease of reference, I have restated your request below in bold and have provided our response beneath each point.

Contract 1

1.Current Fixed Line (Voice Circuits) Provider- Supplier’s name, if there is not information available please can you provide further insight into why?

Vodafone – wrapped up in a framework agreement

2.Fixed Line- Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

Wrapped up in framework agreement until March 2019

3.Fixed Line- Contract Duration- the number of years the contract is for each

Wrapped up in a framework agreement for 7.5 years

4.Type of Lines- Please can you split the type of lines per each supplier? PTSN, Analogue, SIP

Vodafone and PSN

5.Number of Lines- Please can you split the number of lines per each supplier? SIP trunks, PSN Lines, Analogue Lines

Approx. 7000

Contract 2

6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is not information available please can you provide further insight into why?

Vodafone – wrapped up in a framework agreement

7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.

Wrapped up in framework agreement until March 2019

8.Minutes Landline Monthly Spend- Monthly average spend. An estimate or average is acceptable.

Currently approx. 90K per month

9.Minute’s Landlines Contract Duration: the number of years the contract is with the supplier.

Wrapped up in a framework agreement for 7.5 years

10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

approx. 7000 

Contract 3

11.Fixed Broadband Provider- Supplier’s name if there is not information available please can you provide further insight into why?

Vodafone.  Wrapped up in a framework agreement for 7.5 years

12.Fixed Broadband Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

Wrapped up in a framework agreement for 7.5 years / March 2019

13.Fixed Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Wrapped up in a framework agreement – all part of WAN costs

14.VOIP/PBX Installation Date of the organisation’s primary telephone system: - please provide day, month and year (month and year is also acceptable).

Project implementation started in July 2012 and completed in March 2013

Contract 4

15.WAN Provider- please provide me with the main supplier(s) if there is not information available please can you provide further insight into why?

Vodafone – wrapped up in a framework agreement 

16.WAN Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

Wrapped up in a framework agreement – 7.5 years / March 2019         

17.Contract Description: Please can you provide me with a brief description of the contract

Long term framework agreement covering a number of services and options

18.Number of sites: Pleas state the number of sites the WAN covers. Approx. will do.

200

19.WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable

5.1 million

18. Internal Contact: please can you send me there full contact details including contact number and email and job title

John Strickland

Service Line Owner | Risk and Regulatory | British Council | 254 Chulalongkorn Soi 64 Phyathai Rd. Pathumwan | Bangkok | Thailand 10330

Direct line +66 (0)89 900 3075 | john.strickland@britishcouncil.org

In accordance with Section 11(1) of the Data Protection Act 1998 we request that you do not process the personal data provided above for the purposes of direct marketing.

If your organisation has a managed services contract which includes all or two out of three of the services stated above please state which of these is included with the contract. It would also be for me to if there are any other service support areas that are included within these contracts.

Managed Service Contract

· Number of Extensions

Included

· Type of Lines

Included

· Number of Lines

Included

· Minutes Landline Monthly Average Spend

Included

· Fixed Broadband Average Annual Spend

Included

· WAN Average Annual Spend

Included

· Internal Contact: please can you send me there full contact details including contact number and email and job title.

John Strickland. Contact details above. 

I hope the information provided has been useful. 

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: 

Information Governance Advisor (Disclosures)

Information Governance and Risk Management 

British Council

Bridgewater House

58 Whitworth Street

Manchester

M1 6BB 

Email: IGDisclosures@britishcouncil.org 

If you are not content with the outcome of the internal review, you have a right to appeal to the Information Commissioner for a decision at: 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone: 0303 123 1113 

Website: www.ico.org.uk

Yours sincerely

Information Governance Advisor (Disclosures) | Information Governance and Risk Management Team

IGDisclosures@britishcouncil.org 

https://www.britishcouncil.org/organisation/transparency/freedom-informa...