The Request

Received on 12 October 2016

-----Original Message-----

From: 

Sent: 12 October 2016 12:54

To: IG_Disclosures

Subject: Freedom of Information request - ERP Systems

Dear British Council,

oWhat Applications are you running for:

oFinance?

oHR?

oPayroll?

oProject?

oCRM?

oManufacturing?

oSourcing?

oInvoice Scanning Tool?

oAre you using Config Snapshot?

oWhat BI Tool are you using?

oWhat versions of the above Applications are you running?

oWhen was your last Application upgrade?

oAre you planning another upgrade in the next 12-18 months?

oDo you have an Oracle support partner for applications? If so who?

oWhat kind of support is included in the contract (functional/technical/etc.?)

oWhat is the value of the application support contract?

oWhen does it expire?

oAre you running any Oracle Databases?

oIf so, what versions are you currently running?

oWhat applications are being run on these Databases?

oAre you planning another Database upgrade in the next 12-18 months?

oDo you have an Oracle support partner for Databases? If so who?

oWhat is the value of the database support contract?

oWhen does it expire?

oIf not, how many in-house DBAs do you have?

oWhere are your Oracle databases held? On site/off site?

oWho is your hosting partner?

oWhen does the contract expire?

oWhat is the value of the contract?

oWhere do you advertise any Oracle procurement opportunities?

oWho is responsible for looking after the contract for the Oracle estate?

oWho is responsible for looking after the licenses for the Oracle estate?

oHow much do you pay annually for Oracle Support & Maintenance?

oWhen does this contract renew?

oDo you work with off-shore partners?

Yours faithfully,

 

Clarification requested on 13 October 2017

From: IG_Disclosures 

Sent: 13 October 2016 10:56

To: 

Subject: RE: Freedom of Information request - ERP Systems

Dear 

Before I begin to process your requests I would like to make you aware that British Council is a global organisation and has over 200 offices worldwide, including offices within the UK. 

Could you please clarify if you require information on software applications used in BC offices around the globe or just in a particular region or country? If you require this information for a particular country or region please specify which. You can find out about where we work using the link provided below. 

https://www.britishcouncil.org/organisation/our-global-network 

Please note that no further action will be taken until we receive clarification from you. 

Yours Sincerely,    

Information Governance Advisor (Disclosures) | Global Information Services

http://www.britishcouncil.org/organisation/how-we-work/freedom-of-inform...

www.britishcouncil.org 

 

Clarification received on 28 October 2017

From: 

Sent: 28 October 2016 08:51

To: IG_Disclosures

Subject: RE: Freedom of Information request - ERP Systems

Dear 

I would be grateful if you could provide information on the software used in the UK Head Office. 

Yours sincerely,

 

Responded on 8 November 2017

From: IG_Disclosures 

Sent: 08 November 2016 10:39

To: 

Subject: RE: Freedom of Information request - ERP Systems

Case Reference: FOI/2016/76

8 November 2016

Dear 

Thank you for your request for information dated 12 October 2016, which you later clarified on 28 October 2016, concerning ERP systems used in the UK. Your request has been handled under the terms of the Freedom of Information Act (FOIA) 2000 and has been passed to me for reply.

I can confirm, under section 1 (1) (a) of the FOIA, that the British Council does hold the information you have requested.

For your ease of reference, I have restated your request below and have provided our response beside each point.

What Applications are you running for:

o          Finance?  SAP

o          HR?  SAP and iTrent

o          Payroll?  We use an outsourced payroll provider – Northgate

o          Project?  SAP

o          CRM?  SAP

o          Manufacturing?  None (we are not a manufacturing organisation)

o          Sourcing?  None

o          Invoice Scanning Tool?  None

o          Are you using Config. Snapshot?  No

o          What BI Tool are you using?  SAP BW

o          What versions of the above Applications are you running?  SAP ECC 6.0 and SAP BW 7.31

o          When was your last Application upgrade?  Enhancement Pack 4 in 2010

o          Are you planning another upgrade in the next 12-18 months?  No

o          Do you have an Oracle support partner for applications? If so who?  No we do not, we run the SAP application we don’t run an Oracle ERP application

o          What kind of support is included in the contract (functional/technical/etc.?)  We run the SAP application we don’t run an Oracle ERP application

o          What is the value of the application support contract?  We run the SAP application we don’t run an Oracle ERP application

o          When does it expire?  We run the SAP application we don’t run an Oracle ERP application

o          Are you running any Oracle Databases?  Yes

o          If so, what versions are you currently running?  12

o          What applications are being run on these Databases?  SAP

o          Are you planning another Database upgrade in the next 12-18 months?  No

o          Do you have an Oracle support partner for Databases? If so who?  HPE

o          What is the value of the database support contract?  We don’t have a separate database support contract, it’s part of the overall SAP support contract

o          When does it expire?  In a few years’ time.  We don’t have a separate database support contract, it’s part of the overall SAP support contract

o          If not, how many in-house DBAs do you have?  One

o          Where are your Oracle databases held? On site/off site?  Off site

o          Who is your hosting partner?  HPE

o          When does the contract expire?  In a few years’ time.  We don’t have a separate database support contract, it’s part of the overall SAP support contract

o          What is the value of the contract?  We don’t have a separate database support contract, it’s part of the overall SAP support contract

o          Where do you advertise any Oracle procurement opportunities?  We don’t advertise them as there are none, we run SAP not Oracle as our ERP system

o          Who is responsible for looking after the contract for the Oracle estate?  Nobody as we run SAP not Oracle as our ERP system, we only do a license return on SAP users

o          Who is responsible for looking after the licenses for the Oracle estate?  Nobody as we run SAP not Oracle as our ERP system, we only do a license return on SAP users

o          How much do you pay annually for Oracle Support & Maintenance?  We run SAP not Oracle as our ERP system so it’s not a separate payment annually for the Oracle database licenses, it is part and parcel of the annual maintenance paid to SAP

o          When does this contract renew?  It is part of the rolling annual maintenance contract that we have with SAP

o          Do you work with off-shore partners?  No, we work with HPE on-shore

I hope the information provided has been useful. 

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: 

Information Governance Advisor (Disclosures) Information Governance and Risk Management British Council Bridgewater House

58 Whitworth Street

Manchester

M1 6BB

Email: IGDisclosures@britishcouncil.org 

If you are not content with the outcome of the internal review, you have a right to appeal to the Information Commissioner for a decision at: 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone: 0303 123 1113

Website: www.ico.org.uk

Yours sincerely

Information Governance Advisor (Disclosures) | Information Governance and Risk Management Team 

https://www.britishcouncil.org/organisation/transparency/freedom-informa...