Received on 8 June 2015
I wish to submit a freedom of information request relating to the following contractual information the organisation may hold with regards to the organisation’s primary contracts relating to support services around help/service desk, desktop support and network support:
1. Help / service desk support:
The single point of contact between a service provider and users within an organisation. A typical service desk manages incidents and service requests, and also handles communication with the users.
2. Desktop support:
The technical services offered by a support organisation to a user(s) experiencing problems with their computers. Support may be on either hardware or software running on the affected computing device. Support may include but is not limited to installations, moves, adds, changes and disposition, and local remote services.
3. Network support:
The technical services offered by a support organisation to a user(s) experiencing problems with their network. Support may be on either hardware or software running on the affected computing device. Support may include but is not limited to installations, moves, adds, changes and disposition, and local remote services.
For each of the contract type above can you please provide me with the following information set out below:
1. Contract Type: Please choose from above the type of contract this is related to.
2. What is the Support for Hardware, Software or other please state?
3. Who is this supplier: If there is more than one supplier please input their contract information in another contract profile.
4. What is the annual average spend this can be over 3 or 5 years?
5. What is the duration of the contract please also include any extension periods?
6. When does the contract expire?
7. When will this contract be reviewed by the organisation?
8. Please can you provide me with specific contact details of the person responsible for reviewing/owner of each contract. I’d like their full name, job title, contact number and direct email address.
If there is more than one contract within the response please can you separate the information into a separate contract profile.
Please acknowledge this request so that I have confirmation you are working on this new request.
Responded on 26 June 2015
Case Reference: FOI/2015/40
26 June 2015
Thank you for your request for information dated 8 June 2015 concerning contractual information with regards to primary contracts relating to support services around help/service desk, desktop support and network support. Your request has been handled under the terms of the Freedom of Information Act (FOIA) 2000 and has been passed to me for reply.
I can confirm, under section 1 (1) (a) of the FOIA, that British Council does hold the information you have requested.
We have completed the information on the spread sheet, which you provided with your request (see attached).
We are withholding the contact details of the people responsible for each contract since the exemption, under section 40(2) (Personal information), applies to it.
Section 40(2) provides that information relating to third parties is exempt information if one of the conditions set out in section 40(3) is satisfied. Under the FOIA disclosure of this information would breach the fair processing principle contained in the Data Protection Act (DPA), where it would be unfair to that person or if it is confidential.
We have withheld the names and contact details of British Council staff as they are not of a senior level or in a public facing role.
Section 40 is an absolute exemption therefore is not subject to the public interest test.
I hope the information provided has been useful.
If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to:
Freedom of Information Officer
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Information Policy Advisor: FOI | Information Security & Governance