The Request

Received on 15 September 2016 

From: [] 

Sent: 15 September 2016 13:08

Subject: Facilities Management information


I have been wanting to send a freedom of information request relating to the Council’s existing contracts relating to facilities management. 

A.      Lift Service and Maintenance

B.      Air Conditioning and Ventilation Servicing and Maintenance

C.      Cleaning and Janitorial

D.      Mechanical And Electrical Maintenance

E.       Property Maintenance And Day To Day Repairs 

In regards to the types of contracts I have displayed above can you please send the Council’s primary contracts? Or can you please send me the contract that are above £1000.

Also, so that I understand the information you have provided to me please state information if the Council doesn’t have any contract I have stated within this request. 

1.       Contract Type – Please use the list I have provided above

2.       Existing Supplier – Please state the supplier for each contract

3.       Annual Spend- Please can you provide me with the spend for each individual supplier

4.       Contract Duration- please note if there are any extensions period available and if so what?

5.       Contract Start

6.       Contract Expiry

7.       Contract Review

8.       Contract Description- a small description of the type of services included within each contract.

9.       Number of sites covered for each contract e.g. the Council may have a maintenance agreement with a supplier that covers several sites/buildings.

10.   Can you also send me the contact details of the person within the Council that is responsible for each one of these contract your have submitted. 

If you have any further questions please send me an email back with your questions. 



Requested clarification on 15 September 2017

From: "" <>

To: "" <> 

Sent: Thursday, 15 September 2016, 18:19

Subject: RE: Facilities Management information


Thank you for your email.  

Before I begin to process your request I would like to make you aware that British Council is a global organisation and has over 200 offices worldwide, including offices within the four regions of the UK. Do you require this information for our operations worldwide or just for a particular office or region? If you require this information for a particular office/s or region/s please specify. 

If you require this information for our operations worldwide in some cases, where information is not held centrally and requires retrieval from individual offices, section 12 (Exemption where cost of compliance exceeds appropriate limit) may apply. 

Please note that no further action will be taken until we receive clarification from you.  

Yours Sincerely,             

Information Governance Advisor (Disclosures) | Global Information Services


Clarification received on 5 October 2017

From: [] 

Sent: 05 October 2016 11:22

To: IG_Disclosures

Subject: Re: Facilities Management information


Please provide the UK regions information.



Our Response

Responded on 2 November 2017

From: IG_Disclosures 

Sent: 02 November 2016 16:25

To: ''

Subject: RE: Facilities Management information (FOI/2016/69)

Case Reference: FOI/2016/69

2 November 2016


Thank you for your request for information dated 15 September 2016, which you later clarified on 5 October 2016, concerning facilities management contracts. Your request has been handled under the terms of the Freedom of Information Act (FOIA) 2000 and has been passed to me for reply.

I can confirm, under section 1 (1) (a) of the FOIA, that the British Council does hold the information you have requested.

Please find attached a spread sheet which provides the information you have requested. 

I hope the information provided has been useful. 

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: 

Information Governance Advisor (Disclosures)

Information Governance and Risk Management 

British Council

Bridgewater House

58 Whitworth Street


M1 6BB 


If you are not content with the outcome of the internal review, you have a right to appeal to the Information Commissioner for a decision at: 

The Information Commissioner’s Office

Wycliffe House

Water Lane




Phone: 0303 123 1113 



Yours sincerely


Information Governance Advisor (Disclosures) | Information Governance and Risk Management Team