The Request

Received on 24 February

Referring to my “letter before action”, could you please, provide me with the following:
- a copy of the IELTS test day incident reporting policy;
- a copy of the related complaint policies;
- a copy of the examination rules.

Our Response

Responded on 11 March 2016

Case Reference: FOI/2016/13

11 March 2016


Thank you for your request for information dated 24 February 2016 concerning a copy of the IELTS test incident reporting policy, complaints policy and examination rules. Your request has been handled under the terms of the Freedom of Information Act (FOIA) 2000 and has been passed to me for reply.

I can confirm, under section 1 (1) (a) of the FOIA, that the British Council does hold the information you have requested.

Please find attached three documents titled:

• Incident reporting procedures
• IELTS examination rules
• IELTS test terms and conditions (includes complaints procedure)

I hope the information provided has been useful

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to:

Information Governance Advisor (Disclosures)
Information Governance and Risk Management
British Council
Bridgewater House
58 Whitworth Street
M1 6BB

If you are not content with the outcome of the internal review, you have a right to appeal to the Information Commissioner for a decision at:

The Information Commissioner’s Office
Wycliffe House
Water Lane

Phone: 0303 123 1113

Yours sincerely