English Test for the Airline Industry

Strong business communication skills are critical for growth and success of any organisation despite its location, size and objective. With the emerging flow of globalisation, English competency has become a crucial skill for the workplace. Airlines rely on effective communication and interaction between cabin crew, pilots, ground staff, clients and vendors. Whether you are running a successful business or on the threshold of taking it to the next level, poor communication skills can restrict your growth. 

Aptis is an English language assessment tool which can be tailored to the needs of specific industries. It can be delivered globally through an interactive test platform that allows you to:

  • identify the English language skills, strengths and weaknesses of your airline staff and cabin crew
  • adapt the test to assess only the skills that are relevant to your airline's needs
  • enhance return on investment by focusing your training on the right areas.

Jacqueline Sigar, Cabin Crew Manager, Vietjet Air, said:

 “Previously, we had to test our potential employees on our own, just on writing and reading, and speaking via interviews, which was not effective enough. We are very pleased with our decision to use Aptis. Apart from its affordability and professional delivery, we would like to recommend Aptis for its reliability to benchmark English skills of your employees or the people that you are going to take in.”

Why choose Aptis?

Aptis is a modern and flexible English language test designed to meet the diverse needs of organisations and individuals around the world.

  • Aptis has five components: listeningreadingwritingspeaking and core (gramar and vocabulary).
  • It provides reliable, accurate results about the English skills in your organisation.
  • Aptis is flexible and accessible, so you can assess people quickly and affordably. It allows you to test any of the language skills independently along with the core component, based on your requirement.
  • Aptis has various delivery formats - the test can be taken on a computer, tablet, telephone or on paper. 

Client :Vietjet Air

Country: Vietnam

Potential employees (pilots and flight attendants)

Purpose: Recruitment 

Skills package: 4-skill package 

Mode of Delivery: Computer-based

Administration: British Council

Description:  The second largest airline in Vietnam, Vietjet Air, decided to use Aptis to filter the English language levels of their potential pilots and flight attendants since 2013.  Working in different domestic and international flights and serving passengers of different nationalities, the pilots and flight attendants are required to have high English proficiency level in all 4 skills. Previously, Vietjet Air relied on the internal reading and writing tests and the speaking interviews were conducted on their own. Up to 500 tests have been delivered so far.

Aptis was chosen for a number of reasons:

  • Aptis provides quick turn-around results (48 hours), enabling Vietjet Air to make quick and reliable recruitment decisions
  • Aptis is highly conveniently delivered, thus, removes the burden of time and efforts that Vietjet Air needed to invest in developing the internal tests on their own
  • Aptis is testing English language in real world communication, which fits what is required for the pilots and flight attendants

 Results/impact:  Aptis is now an official step in the recruitment process of Vietjet Air. As their business is growing fast year by year, Aptis is helping them identify the English language skills of their crew members, thus, increasing their inflight services and their competitive advantage in the market.