How to make a comment or complaint about the British Council

We value your opinion of our people, work, website, programmes and services. If you would like to make a comment or complaint about us you can do this in one of three ways.

1. Contact the person or department that you have already dealt with to fully explain your situation.

Or:

2. Contact the British Council.  So that we can respond to you, please provide your name, postal address, e-mail address and telephone number.

• By email: info@sy.britishcouncil.org
• By telephone (0) 11- 3310631 (Saturday to Thursday – 08:30 to 20:30).
• By Fax(0) 11- 3321467
• By post: Customer Services Manager, British Council, Maysaloun Street, Shaalan, PO Box 33105, Damascus, Syria

or online using the following form:

The British Council regards the lawful and correct treatment of personal information as important to our successful operations and to the maintenance of confidence of those with whom we deal. As such this statement will apply equally to all of our offices irrespective of where they are based. For more information please read our privacy statement.