Whether we like it or not, everything we do communicates a message to colleagues, clients and partners. The question is – are we communicating the message we want?

This highly interactive workshop allows participants to evaluate and improve their skills and strategies for effective interpersonal communication in a modern business environment. Participants will learn how effective communication can create a positive image for themselves and their organisation and will develop skills that create clear messages, understanding and trust.  

BENEFITS
After this two-day workshop you will be able to:

			have a clear idea of how to create a positive image
			have an awareness of barriers that hinder good communication
			understand your communication style

LEARNING OBJECTIVES
You can expect to:

			understand the role of communication
			identify the barriers to good communication
			improve your personal communication skills

COURSE OUTLINE
Communication and You

			First impressions
			Effective listening self-evaluation
			Your communication style

The Purpose of Communication

			The nature of communication
			The who, when, where, why and how of communication

Barriers to Communication

			First impressions (part 2)
			Communicating what you want (your image)
			Common Barriers to communication

Listening

			Effective and active listening
			Being empathetic

Crafting your Message

			Who is your audience?
			What are their concerns?

Getting their attention

			Hooks
			Mirroring
			Personalisation

WHO THE COURSE IS FOR
This course is for anyone who wants to improve their interpersonal communication skills so that they feel more confident when interacting with colleagues and customers.