This insightful workshop explores the core skills and attitudes needed by managers in providing support for growth and performance. It defines the requirements of a person-centred approach to building a learning team.

This is a hands-on course which uses role plays, case studies, discussion and interactive activities to practise all three core skills.

BENEFITS
After this two-day workshop you will be able to:

			coach colleagues with greater confidence and purpose
			use basic counselling techniques to help colleagues work through emotional-related problems that are affecting their work
			understand the role of a mentor, and develop your own potential for effective mentoring

LEARNING OBJECTIVES
You can expect to:

			broaden awareness of performance improving techniques
			practise the core skills of coaching and counselling, and get feedback on your own performance
			understand the role of a mentor and identify the skills and knowledge required

COURSE OUTLINE
Introduction

Coaching, Counselling and Mentoring: similarities and differences

Definitions and learning

			Coaching
			Counselling
			Mentoring
			Selecting the right skill for the situation
			How we learn

Coaching

			Using a coaching model
			Understanding the pitfalls of coaching
			Developing probing questions
			Active listening
			Motivation and Barriers
			Giving positive and critical feedback
			Coaching in challenging situations

Counselling

			Finding the root cause of the problem
			Their problem, their solution?
			Information versus Advice
			Empathy
			Identifying the desired outcome

Mentoring

			Checklist for mentoring skills
			Mentoring tools
			Identifying steps for mentoring
			Mentoring Issues
			Mentoring contracts

WHO THE COURSE IS FOR
This course is for managers, office managers, supervisors and team leaders.