Why attend?

If you want to be an effective communicator, being able to assert yourself is a must. When you are assertive you portray a strong, confident image and are able to put your views across while taking account of other people’s opinions. Non-assertive behaviour causes tension, misunderstandings and conflict at work. This course will show you how behaving assertively can helpyou achieve what you want and createeffective teamwork– essential for achieving success in business.

Who is it for?

People who want to improve their personal effectiveness by being more assertive in the workplace and building better working relationships with customers and colleagues.

Find out more about the course content

Why attend?

Being technically good at your job is not sufficient today – you must also be able to communicate, influence and motivate colleagues and clients. Many people, however, are left to acquire these skills through a process of trial and error. This practical and lively course will increase your self-awareness and develop your interpersonal skills soyou come across with positive impact, whatever the situation.

Who is it for?

Anyone whose current role requires them to interact with client and colleagues will benefit from attending this course. It isparticularly useful forthosewho want to create a positive impression and put forward their views with confidence and conviction.

Find out more about the course content

Why attend?

Making an immediate positive impression is essential for success. You cannot afford to ignore the fact that people are more likely to want to do business with those who are self aware, ‘comfortable in their own skin’ and confident of their sense of who they are. This course shows you how to create impact in any business situation. You will increase your insight into how you come across to others and learn how to enhance their impression of you, through direct feedback from other people and seeing yourself on video.

Who is it for?

Anyone who is already assertive and understands what is required to make a positive impression on others and wants to take their skills to the next level. If your role requires you to build and maintain strong relationships with clients or colleagues, this course is for you.

Find out more about the course content

Why attend?

Every organisation wants to differentiate itself from the competition. There are many ways to achieve this – most of which other companies can quickly emulate. The one thing that cannot be copied easily is the attitude and mindset of the people who work for them. To maximise your most valuable asset – your staff – every senior manager needs to make an impact and be a role model for others to follow. This course provides you with the means to go from merely having impact to creating an unforgettable positive impact on others. This Masterclass is tailored to meet the specific needs of each participant and includes opportunities to try out different mindsets and behaviours, and get detailed feedback on your style. You will leave with a plan that assists you in driving your business forward to achieve great results.

Who is it for?

Senior people and leaders who want to influence motivate, inspire and convince others using a range of techniques for use in various situations, such as rousing your staff to put energy behind achieving targets, delivering bad news, getting people motivated, handling conflict.

Find out more about the course content

Why attend?

Imagine being able to influence and persuade people with confidence, clarity and ease. Whether you want to get your team to buy your ideas, persuade your boss to give you a raise or convince a customer that you can provide what they want, then this practical and experiential course is for you. We’ll show you how to use a set of powerful techniques to gain commitment to your ideas and build strong relationships. Within no time you will begin to notice how your ability to influence and persuade others has shifted to the next level.

Who is it for?

People who want to improve their ability to influence, persuade, inspire and communicate with others. Those who find it hard to say ‘No’  when being persuaded by others will also find this course beneficial.

Find out more about the course content