Why attend?

Clients, or customers – and the people who serve them – are the lifeblood of any organisation. This means that the most successful people spend time developing effective ways of nurturing business relationships.

This lively, practical and informative course focuses on the actions you can take to ensure your approach is truly client driven and that you understand what your customers value, want and need – this results in strong relationships and healthy profits for your company.

Who is it for?

This course is for anyone who is looking to improve service, enhance the quality of their business relationships and increase the value of their customer base.

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Why attend?

How strong are the relationships you have with your clients? What feedback do you get from your customers? The strength of your relationships can make a huge difference to getting new business referrals, to growing the size of client projects, to ensuring projects run smoothly. You can waste a lot of time working on all three areas without the help of those you work with.

This practical and business focused course enables you to get greater clarity on what your customers want and what they value about their relationship with you.

Who is it for?

This course is for people with some experience in a Relationship/Account Manager or Business Development role who want new insights and techniques in building stronger relationships to develop new business, and balancing expectations with multiple accounts.

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Why attend?

We can’t avoid conflict. It happens because we all have different perceptions, values and beliefs. Yet if we don’t handle it well, we risk jeopardising achieving the results we want and the benefit of productive, positive working relationships. This course will help you waste less time on sorting out people problems and enable you to enjoy work more.

Who is it for?

Anyone who wants to learn ways to deal with people with whom they have a difficult relationship or who have different ways of working.

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Why attend?

The role of internal consultant in business is fast becoming a must for many businesses. All too often projects or change programmes falter because of a lack of understanding of the broader context, poor contracting, insufficient communication, poorly defined roles/processes or relationships which lack a strong foundation or commitment. At an organisational level there’s a need to resolve complex problems, break down the common practice of departments working in silos and develop skills in dealing with ambiguity. Working as a consultant requires a different skill set, as well as knowledge and a strategy to put the tools and processes to best use.

This practical course works best as a three-day workshop with follow-up group or one-to-one coaching, and/or action learning. Participants gain a greater strategic understanding of business issues, an awareness of the personal changes required to develop into a consulting role, and the skills to diagnose and facilitate the most appropriate solutions.

Who is it for?

This training course would benefit line managers or Human Resource staff, when they’re required to take on an internal consulting role either full-time or on specific projects.

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