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Cancellations of entries, after the registration period has ended, are only possible on medical  grounds. You have to give us a written request, accompanied by a valid statement from a medical practitioner., specifying the medical reasons for which you had to withdraw your entry or were unable to sit the examination. The withdrawal and refund of the examination fee have to be requested by the deadline mentioned in the entry form.
When Cambridge ESOL approves the withdrawal, you will be refunded the exam fee minus a local administrative tax.
Refunds are not given for any other reason (including, for example, clash of dates with other examinations).
Results can be accessed online about 6 weeks after the exam date. At the same time, you will receive an e-mail or a letter sent by post by the British Council, containing all details about enquiries on results and about certificate collection.
Results are confidential, they are not displayed and are not communicated by telephone.
Enquiries may be made by the deadline mentioned on the letter of result.
You can request a clerical check or a re-mark of the written papers (both services are chargable).
It is extremely rare for such enquiries to lead to a change in the result for the following reasons: the majority of papers are either machine-marked or clerically marked with double-checking; examiner-marked papers are typically double-marked and in borderline or disputed cases they are marked three or four times.
Certificates are issued about 3 months after the exam date, in the period mentioned in the letter of result.
Certificates are not sent by post, unless we receive a written request from you.
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