Our business skills training delivered in English will help you to improve your personal performance and communication skills.
These courses will be delivered by Colin Lovering, an expert on soft skills trainings. With over 25 years experience in Operations, Management Sales and Marketing he brings a wealth of knowledge, experience, motivation and a ‘real world’ style to his training.
At the end of each course, participants spend time identifying their personal goals and putting together their own personal development action plans. Development continues after the course through the setting of targets, follow-up actions and individual review.
Courses are 6 hours long and run between 9.00 am and 16.30 pm. In order to fully benefit from this workshop you will need to have a medium level of English.
Essential Skills for Managers
This absorbing workshop gives you an in-depth insight into your managerial style. It concentrates on developing your skills through a questioning and analytical approach which will enable you to better understand, communicate with and lead your team.
This workshop will take place on:
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6 October 2012 |
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12 January 2013 |
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20 April 2013 |
Communication for Collaboration
A combination of individual coaching, great tips and techniques within our lively interactive training programme will transform your team into a dynamic and cohesive unit which works together and also communicates more effectively with clients.
This workshop will take place on:
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20 October 2012 |
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19 January 2013 |
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27 April 2013 |
Customer Care Excellence
The Customer Care excellence programme focuses on many aspects of professionalism including: fundamentals of excellent customer care, employee attitude, mind-set & general image, tips & tricks of enhancing the client experience.
This workshop will take place on:
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27 October 2012 |
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26 January 2013 |
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11 May 2013 |
Management and Leadership Excellence
Leadership is a vital aspect of effective management, the responsibility for ensuring that each person gives of their best.
Our Leadership programme covers all the aspects of the vital transition from Manager to Leader including: transactional analysis, assertive v aggressive management, giving effective feedback, business acumen, assessment of key strenghts & development, basic & advanced management skills.
This workshop will take place on:
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3 November 2012 |
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2 February 2013 |
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18 May 2013 |
Sales Skills
Sales Skills Workshop participants learn to sell more effectively to current accounts and to generate new business at prospective accounts. This sales training program teaches salespeople various sales techniques, how to plan and conduct effective sales calls, and to follow a sales process that utilizes effective questioning and consultative selling techniques.
This workshop will take place on:
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10 November 2012 |
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9 February 2013 |
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25 May 2013 |
Negotiation Skills
This very stimulating workshop introduces the skills required to take part in successful negotiations. It introduces a systematic approach to preparing and conducting negotiations at all levels. On this course you will analyse case studies, discuss real life experience and take part in simulations.
This workshop will take place on:
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17 November 2012 |
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16 February 2013 |
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25 May 2013 |
Telephone and Email Skills
This key course will give you the skills to provide customers and prospective customers with a first class service over the phone.
With the aid of role plays, videos and group discussions, you will learn the correct way to make a good first impression, take clear messages, listen positively and handle problems with confidence. This workshop also provides you with an in-depth understanding of how to write to customers in a style that focuses on them, builds better relationships and improves your company’s image. You will write case studies related to your workplace and receive feedback from your trainer and other participants on your strengths and areas to improve.
This workshop will take place on:
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24 November 2012 |
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23 February 2013 |
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31 May 2013 |
Presentations and Public Speaking
This insightful workshop will help you develop your confidence and skills in giving speeches. You will explore techniques for preparing and delivering talks, as well as exploring ways to engage your audience in a range of situations.
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15 December 2012 |
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28 February 2013 |
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1 June 2013 |
Time Management
This helpful workshop gives you the tools to overcome the barriers to working efficiently and effectively. You will discover a range of techniques for prioritising tasks, dealing with time wasters and managing yourself and others. You will participate in a series of exercises, discussions and hands-on activities that relate time management techniques to your daily life.
Registration starts on 11 September 2012 and will take place @British where our customer services team is.
The fee per workshop is RON 525.
The course fee must be paid in full on enrolment. Payment can be made in cash or by credit/debit card, lei only. We do not accept cheques. For payment via bank transfer please contact us at contact@britishcouncil.ro or 021 307 9600.
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