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We value your opinion of our people, work, website, programmes and services. If you would like to make a comment or complaint about us you can do this in one of three ways below:
1.Contact the person or department that you have already dealt with to fully explain your situation. or
2.Contact the British Council using any of the below methods providing us with your contact details to enable us to respond to you.
Email: information@ps.britishcouncil.org
Tel: +972 (02) 6267111
Fax +972 (02) 6283021, or
3.Complete our online complaint's form
•We deal with all comments and complaints seriously. We promise that we will treat your comment or complaint fairly and impartially. We will not treat you differently because you have made a complaint. We will not discriminate against you on the basis of your age, disability, ethnicity, gender, religion, belief, sexual orientation or any other irrelevant ground.
•We will deal with your complaint within 10 days of receipt and will do our best to resolve the matter quickly and fairly by explaining what went wrong and why, apologise when appropriate and take necessary action to remedy the situation, if needed.
•We will also let you know of any unexpected delay in dealing with your complaint.
•We will advise you to pass on your complaint to the Complaints Manager If you are not satisfied with the response you receive and will provide you with details of how to do this when we respond to your complaint.
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