How to make a comment or complaint about the
British Council:

We hope to make your experience of dealing with the British Council an excellent one and we value your opinion of our people, work, website, programmes, products and services. If you would like to make a comment or complaint to us about the service you have experienced when contacting us or using any of our products and services you can do this in one of three ways below:

1.Contact the person or department that you have already dealt with to fully explain your situation. or

2.Contact the British Council using any of the below methods providing us with your contact details to enable us to respond to you.  

Email: information@ps.britishcouncil.org

Tel:    +972 (02) 6267111

Fax    +972 (02) 6283021, or

3. Complete our online complaints form

How we will deal with your comment or complaint:

••We deal with all comments and complaints seriously and impartially

••We aim to acknowledge your comment or complaint within three working days and will aim to feedback or resolve the complaint  within 10 days of receipt .

•We will also let you know of any unexpected delay in dealing with your complaint.

•We will advise you to pass on your complaint to the Complaints Manager If you are not satisfied with the response you receive and will provide you with details of how to do this when we respond to your complaint.