This article is about the competency of relationship-building. You will learn what is meant by the term and what a competent relationship-builder does. You will also learn what steps you need to follow if you want to develop this competency yourself. When you finish reading you will do a matching activity and a “True or False?”activity to check your comprehension. After that you will have the opportunity to do a grammar activity to practise gerunds and infinitives.

You can listen to a trainer at the end of a management training session. He is summing up the importance of relationship building as a competency – and reviewing ways of developing the competency. After listening you will have the opportunity to do two comprehension activities to check your understanding of the listening. You will also have the opportunity to do two vocabulary exercises based on common collocations related to relationship building.