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Read about customer care call centres
Read the whole text
Listen to a telephone conversation
Customer care
Customer care - what does it mean to you?  The personal touch, always meeting people face-to-face?  Email contact with your customers? A user-friendly web site?  Here you can read about one way in which companies are trying to ensure better service for their customers while keeping down their costs and listen to a conversation with a customer.  You can also play a writing game, reconstructing some of the text.
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