When something goes wrong, what can we do to get a satisfactory outcome?  Think about the last time you complained. Perhaps you brought a faulty item, or you were angry about the way you had been treated by an organisation or an individual person. What did you do about it?  Was the outcome successful? With new forms of communication becoming more popular over recent years, has the traditional way of complaining by letter been overtaken by complaining by phone or email?

In this article you can:

			read about the advantages and disadvantages of the different ways of complaining with some useful tips on how to complain effectively.
			learn some useful vocabulary for complaining
			study the layout and content of a typical letter of complaint
			listen to advice on how to complain at work and check how well you understand in general and in detail