A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Action Learning
"There is no learning without action and no action without learning”, according to Reg Revans, the man who coined the term Action Learning. To find out more about this concept, read the article on its origins and listen to a group of individuals who are about to take part in an action learning training course.

Coaching
This article outlines the basic principles of coaching and describes what happens when somebody engages in a coaching partnership.  There is an audio extract of a talk by a professional coach trainer, summing up his talk with some tips on how to be a good coach.

Competencies - an Introduction
This article provides an introduction to a subject which many people applying for jobs nowadays will recognise, though few really understand: that of competencies.  Read an article about competencies and listen to part of a lecture for MBA students called “Competencies: Important for the business and the individual”.

Complaining
Read about the advantages and disadvantages of the different ways of complaining with some useful tips on how to complain effectively, study the layout and content of a typical letter of complaint and listen to advice on how to complain at work.

Conference calls
Taking part in a meeting over the phone can be made easier if you know a little of the vocabulary that is used and follow some simple do's and don'ts.  Read an article which explains the basics of dealing with conference calls and listen to a conference call in action.

Customer care
Read about one way in which companies are trying to ensure better service for their customers while keeping down their costs and listen to a customer's point of view.

Customer service orientation
Read the article to find out more about what it is and what you can do to improve this skill. and listen to a group of dissatisfied customers who are unhappy about the service they have received.

CV writing
So you've seen the job of your dreams advertised on the Internet. You think you're the best person for the job, but how are you going to convince the employer to give you an interview?

Decision-making techniques
The article and audio are about three of the many different techniques that have been designed to help people make important decisions in the world of business.

Equal Opportunities
Read an article which looks at the issue of equal opportunities at work between the genders and listen to a radio debate on whether gender quotas should be used to ensure that women are equally represented in management positions.

Facilitation skills
Read about the different categories of skills and listen to an interview with an online facilitator describing what's special about online communication.

Financial forecasting
All successful businesses have to engage in some sort of financial forecasting to identify their future needs and problems.  Read about the basics of financial forecasting and listen to two MBA students discussing that morning's lecture.

How to treat your staff
How can you make your staff feel more valued and happier in their jobs?  Listen to a talk by a management training leader and read some advice.

Intercultural competence
This is a relatively new skill requirement due to the globalisation of business. What are the important criteria which indicate intercultural competency and how can you improve this? Read our article and listen to an expert discuss this to find out more.

Interpersonal skills
For many people their confidence in their interpersonal skills is as high as their confidence in their driving ability.  As with driving, neutral observers, may view events differently.

Lifelong learning
Lifelong learning is a fact of life nowadays. Read an article about lifelong learning, and listen to a radio advert where learners talk about their own experiences.

Lifestyle planning
Read an article which explains how to set about planning your lifestyle, and listen to an expert give a radio listener some advice on planning her future.

Line management
Nowadays everyone who does not work for themselves has a 'line manager'.  Read an advertisement for a course in 'managing people' and find out the basic skills involved.  Listen to a manager giving his views and experience.

Outsourcing
'Outsourcing' is a word which has only been around since the 1980s although in fact it  has always been done - it just used to be called 'sub-contracting'. Read about the reasons for and effects of outsourcing in India and listen to a business studies lecturer talking about the history of outsourcing in the United States.

Pensions crisis
Read a leading article from a newspaper which gives  the opinion of the editor and listen to public opinion on the topic.

Phone English
With the new communications that exist nowadays are telephone skills still relevant or have they been superseded by the use of email? Read about telephone skills today and listen to examples of typical phone conversations.

Presentations
Read these tips on how you can improve the structure of your presentations, paying attention to all the stages.

Professional confidence
In this article we look at Professional Confidence and its importance and listen to a radio quiz show which invites local business people to compete against each other to see who demonstrates greater professional confidence.

Project management
Find out what a project manager is, the skills they need to have, the qualifications they need.  And listen to a joke!

Relationship building
This article is about the competency of relationship-building, what is meant by the term and what a competent relationship-builder does.  You can listen to a trainer summing up the importance of relationship building as a competency – and reviewing ways of developing the competency.

Strategic Thinking
In this article we shall be looking at strategic thinking and what makes a good strategic thinker. Listen to a Business Coach giving a lecture about the importance of strategic thinking for a successful business.

Trend analysis
What is trend analysis?  What is it for?  What purpose does it serve?  Who uses it?  How is it done?  Read our article and find out some answers to these questions and listen to an interview with a social commentator on changes in patterns of working.