Crisis reporting

When a crisis story breaks, we, as journalists, have an exceptionally important part to play in giving the public as much information as possible as quickly as possible.  We have to move fast to get the story, bearing in mind that as a tragedy first starts to unfold it may be difficult to uncover any hard facts.  We have an obligation to be accurate in our reporting, and to aid understanding by putting the events in context.  When reporting a crisis we must be at our most professional.

An essential part of crisis reporting is interviewing victims and their families.  Yes, we are being intrusive, but we are also telling the stories of those most affected by the crisis, and we have a duty to do this.  The key is to do it with compassion, sensitivity and respect.

When contacting victims or family members, put yourself in their shoes.  This is the worst moment of their lives.  They have probably never spoken to a reporter before, and are feeling very vulnerable.  There may be many journalists contacting them, adding to their confusion.  Tread gently and show empathy.

Respect the wishes of those who don’t want to be interviewed.  Give them the opportunity to contact you later, if they decide they want to talk.

When you find someone willing to be interviewed, ensure that they understand who you are and why you are requesting the interview.  Keep the whole process as simple as possible.

Listen carefully to what they are saying.  You may have prepared some questions, but take your cues from what you are being told.  Ask follow-up questions.  Ask family members what they want the public to know about the victim.

Ask the toughest question last.  The interviewee will be more used to the situation and more likely to feel able to answer it.  If they get upset, don’t try to press the point.  You will have already got enough information from them by now.  And know when to bring the interview to a close.  Don’t make things worse by prolonging a difficult situation.