To survive and prosper businesses need to be able to change and adapt to internal and external environmental pressures. Here we look at some of the issues around managing the process of change within organisations, both large and small.

In this article you can:

• learn some vocabulary connected with change management.
• read about the basic principles of change management and check your understanding.
• listen to a consultant talking about the basic stages of the change process, and the people in the change management team and check your understanding.

Before you start, look at some useful words connected with business and change management which appear in the article and audio.  Match each word with the correct definition.
Click here to do this activity