• Highly qualified and experienced teachers
• Regular feedback on progress, including individual counselling sessions with your teacher
• Contact with contemporary English language and culture
• A learner-centred approach that emphasises the importance of communication
• Thorough preparation for exams, including free mock exams
• Free coursebook, workbook and a special language learning notebook
• InfoC@fe with satellite television and computers
• Cambridge Examinations Centre in the same building

If you want an internationally recognised qualification, choose an FCE, CAE, CPE course. Courses include a free mock exam.

If you want to improve your English for business or work purposes, choose an English for Business or BEC class.

If you want a general English course, choose a course from Beginner up to Proficiency.

If you are a Young Learner ( 12-17 ) , choose from our Teens or Young Adults courses.

If you are interested in a tailor-made course for yourself or your company please contact Alicja Bugajlo or Andrew Edwins.

If you are a new student then you need to take a placement test. You can book your placement test online or by contacting the Customer Services Departments in Warsaw (22 695 59 00/01/61)  or in Krakow (12 428 59 30/39)

Testing takes place before the start of each new course. You will need to make an appointment to come to our centre to do the test. The test takes about 1 hour. During that time you will speak to one of our teachers, who will help you choose an appropriate class for you. For further information please contact Etc@britishcouncil.pl.

A typical semester course of 62 tuition hours costs 2490 PLN. A class hour is 45 minutes.

Payment must be made in full before the start of the course or in two instalments in the time agreed during registration. Payment can be made through a bank or a post office or by a credit card. For more details please contact Etc@britishcouncil.pl.

At the British Council we work hard to provide you with the best possible service both inside and outside the classroom.

We are always keen to hear your comments and suggestions regarding our performance and we offer you a number of ways of sharing your experiences with us.

1. InfoC@fe Suggestion Box

• If you have a comment or suggestion you would like to share with us please use one of the forms provided and place it in the suggestion box in the info cafe.
    
• We will respond to all comments within 2 working days (provided you include your contact details on the form).

2. Your Teacher

• If you have any comments regarding your English lessons we encourage you to first speak directly to your teacher. In most cases this is the easiest way to resolve any potential issues.

3. Customer Services

If having spoken to your teacher you wish to raise a particular issue at a higher level please contact or speak directly to a member of our Customer Service Team (telephone 022 695 59 00, email Etc@britishcouncil.pl.)
  

• Your complaint will be forwarded to the Teaching Centre Management team and you will be informed about the outcome over the telephone, by e-mail or through a face to face meeting within three working days.

If you have something really positive to tell us about our service or our teaching please do not forget – it is important for us to understand what our customers really appreciate!