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- do office work in the medium of English and therefore operate effectively in English in many clerical, secretarial and junior managerial posts
- deal with routine letters and telephone enquiries
- take and pass on most messages that are likely to require attention during a normal working day
- understand most correspondence, reports and factual product literature he/she is likely to come across at work;
- deal with all routine requests for goods or services;
- give a clear presentation on a familiar topic;
- answer predictable or factual questions;
- keep up a conversation on professional experiences;
- scan texts for relevant information and understand their general meaning;
- make simple notes that are of reasonable use for essay or revision purposes;
- underdstand detailed instuctions or advice;
- make notes when someone is talking;
- write a letter including non-standard requests;
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