• Arrive at the exam venue at 8.00 am for registration.

• Look for your name in the name lists posted outside the exam room.  Please remember your candidate number.

• Find your designated seat assignment in the seat plan posted beside the name lists.  Your seat number is your candidate number.

• Deposit all your belongings including mobile phones at the designated baggage area.  You are only allowed bring your ID, pencil(s), sharpener, and eraser into the test room.  

• Visit the comfort room before registration as you will not be given time for toilet breaks once the examination has started.

• Line up at the registration table according to your candidate number.  Present your ID and sign the attendance register.

• Proceed inside the exam room and find your seat.  Find the desk label with your name on it.  Your candidate number is also indicated on your desk label.

• The Moderator will begin reading the instructions at exactly 9.00AM. Late candidates will not be permitted to enter the exam room.

• Listen carefully to the Moderator and follow all the instructions given.
  
  
• If you are in any doubt about what you should do, raise your hand to attract attention. An invigilator will come to your assistance.
  
  
• Tell the Invigilator at once if you think you have not been given the right question paper, or if the question paper is incomplete or illegible.
  
  
• You may not lend anything to, or borrow anything from another candidate during the test.
  
  
• Please stop writing and put your pencils down when you are instructed to do so. Candidates who fail to do so may be disqualified.

• Check the Speaking Test schedule posted outside the exam room and note down the time of your interview and your examiner.

• Please arrive at the speaking venue 30 minutes prior to your scheduled interview time.

• Bring your ID with you for the speaking test.

• Register with the invigilator when you arrive and then go to the waiting area. The invigilator will then call you for your interview.

• You are not allowed to bring anything inside the interview room.  Deposit your baggage and cell phones with the invigilator.

• The speaking test lasts between 11 to 14 minutes.

• When you finish your speaking test, leave the test venue immediately. Under no circumstance are you allowed to talk to waiting candidates.

Application for Refund (Cancelled Registration)

Candidates who seek to cancel their registration within the five-week period prior to the test date will only receive a refund if they can satisfy to the Administrator that their ability to sit the test has been affected by illness or serious cause. Serious causes include:

• Serious illness – e.g hospital admission or serious injury (Does not include minor illness such as a mild cold)
• Loss or bereavement – death of a close family member (As per Chap.1 Art. 150 of the Family Code, family relations include those of: (1) Between husband and wife; (2) Between parents and children and (3) Among brothers and sisters, whether full or half blood)
• Hardship/trauma – victim of crime, victim of a traffic accident
• Military service

Application Process for Refunds / Test Date Transfer

Candidates who failed to attend their scheduled test may file for a refund or test date transfer. A request must be lodged by the candidate no later than five working days after the test date. Candidates must complete a Request for Refund / Test Date Transfer Form and attach the appropriate documentation and/or evidence. Acceptable documents may include a medical certificate from a qualified medical practitioner, a death certificate, or a police report. Statutory declarations and certificates signed by family members are not acceptable.

The Administrator will advise the candidate within one week of lodging the application whether or not their request has been approved.

Refunds – If the candidate’s application is approved, the centre will refund the test fee to the candidate. However, the centre may choose to deduct an administrative fee (no more than 25% of the test fee).The original Official Receipt needs to be submitted in order to process the refund.

Transfers – If the candidate’s application is approved, candidates must select a test date within the next 3-month period and this will be approved by the Administrator depending on availability for the selected test date.  There may be limited availability for test dates in the first five-week period.  The candidate may be required to pay a transfer fee of Php 1,000.00. Candidates who wish to transfer to a test date more than 3 months away should apply for a refund and then re-apply.