We recognise that the majority of companies don’t want to outsource all their training, in order make sure that training is tailored and relevant to the company. That’s why we help companies build the capacity of their internal training teams. Our trainer training and accreditation process will build real sustainability and self-sufficiency into your company.
Building high quality internal trainer capacity has been the cornerstone of every one of our successful projects in the BPO and KPO sectors. Experience has shown us that developing world class materials and courses for an organisation is not enough. High quality delivery by a skilled training team is vital in achieving sustainable impact on both agents’ performance and customer satisfaction levels.
We offer trainer training programmes to enable your trainers to deliver our materials. We will mentor your trainers through a series of observations, feedback sessions, action planning and individual coaching sessions to ensure that your team is training to its highest potential.
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"The two week Train the Trainer programme is a comprehensive, in-depth look at the components of UK culture. The programme was delivered using a variety of methods and activities which accommodate all learning styles. The trainers provide great facilitation for group discussions, which also allows the trainees to learn from each other. During a week of co-delivery, the support of the British Council trainer was invaluable. The completion of that week was followed by a detailed feedback session which allowed me to reflect on how I can enhance my own training skills. It’s a great training programme for non-UK nationals to get to grips with the basics of UK culture." Brenda O’Connor, UK Saturn Team, HCL Technologies Limited |
To find out more contact:
Nick Walker
Business Development Manager
nick.walker @britishcouncil.org.ph
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