Does your organisation have communication requirements for the modern world?

Look no further.

Companies can now take advantage of the best Professional Training Workshops on the market, in order for their staff to become more professionally competent, and all at specially discounted rates!

From March until May 2012, British Council offers 15% off on all Professional Training Workshops.

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Professional Training Workshops are short courses (1 or 2 days) aimed at managers, team leaders and trainers.  Workshop materials have been designed by British Council consultants with years of experience of corporate training around the globe. The materials have been specially adapted for the Philippine market, and are delivered by British Council certified trainers. All our workshops contain audio-visual materials. Participants receive a course booklet and a British Council certificate of attendance.

Training details:

			We can deliver the courses to corporate batches of up to 20 participants
			Rates vary depending on number of batches, duration, and amount of customisation required to the materials.
			We deliver the workshops at your venue (convenience) although we do have partner premises in Ortigas
			Your training rooms should be spacious to allow for dynamic activities with movement
			Your training rooms should be equipped with PP projector, speakers and flip charts
			British Council Trainers are UK certified with a wealth of experience in both academic and corporate training
			British Council conduct a ‘Training Needs Analysis’ with your employees to understand the true nature of their communication requirements
			Each participant will receive a comprehensive workbook which acts as a record of the learning
			Participants will leave the workshop with a self-created action plan on how to use the learning of the course to apply to their job/specific context
			British Council to conduct follow up ‘clinics’ of the course to track the impact and see what would be the next steps for training interventions.

International English

English is the international language for business and clarity of language is an essential tool of doing business internationally. This workshop aims to ensure that you can communicate effectively with your international clients, by raising awareness of the differences between Filipino English and standard English.

By the end of the workshop, participants will:

			be aware of the effect of the language they use with international speakers
			understand the differences between Filipino English and standard English
			have practised using standard English in a number of activities

Presentation Skills

Successful presentations demand a specific skills set. This very practical course takes participants through the complete basics of presenting and gives them opportunities to try out new techniques and receive feedback and tips for improving their skills.

By the end of the workshop, participants will:

			know the factors that make a successful presentation
			be able to prepare and plan an effective presentation
			be able to use some techniques for holding your audience’s attention
			have practised presenting and received feedback

Intercultural Communication

As more and more organisations become global, and people of different cultures and ethnic backgrounds work together as colleagues, customers and suppliers, the need for multicultural understanding is critical. This workshop is designed to help people work more effectively within multicultural teams, through increased understanding, empathy and appreciation for differences.

By the end of the workshop, participants will:

			be aware of where, and why, cultural differences arise
			have reviewed their own cultural views and behaviours
			be able to employ strategies to work successfully across cultures
			have increased their knowledge of UK and other cultures

Speaking Clearly

Communicating clearly is a key business tool for everyone, regardless of job level. Failure to communicate well creates misunderstanding and can lead to loss of business. This highly practical workshop deals with aspects of pronunciation – sounds, stress, intonation – which are vital for clear communication. Feedback on participants’ strengths and weaknesses ensures immediate results for all.

By the end of the workshop, participants will:

			be more aware of the different aspects of pronunciation
			be able to use the phonetic chart to decipher the pronunciation of words
			be able to accurately pronounce certain words related to work
			have used chunking in a number of practice activities
			have received feedback from their peers and the trainer on their performance
			be more aware of the steps to take to improve their pronunciation

Power Writing

Good writing leads to clarity and understanding, and consequently better business relationships. In this course you will learn to balance your own and your reader’s needs, organise your thoughts clearly, and express yourself in a modern business style. You will learn how to handle difficult situations by using the appropriate structure and tone.

By the end of the workshop, participants will be able to:

			tailor their writing style to fit their readers’ needs
			plan and organise their writing to fit their purpose
			write clear, concise and complete letters and emails
			construct sentences correctly and effectively in plain English

Report Writing

The best reports demonstrate the writer’s knowledge of both material and medium. An effective report demands respect and will achieve an appropriate, positive response. This workshop deals with fundamental skills needed for planning, structuring, writing and checking reports. It provides techniques and exercises for focusing on objectives and outcomes; the reader and the material.

By the end of the workshop, participants will:

			be able to write more structured and tailored reports
			have improved their ability to plan and organise reports
			be familiar with a range of report formats

Managing Meetings

Meetings are an essential method of doing business, both within an organisation and externally. This workshop will help your organisation get the best out of face to face, telephone and video conferences by introducing participants to a range of techniques and skills they require.

By the end of the workshop, participants will:

			be able to manage their own and others’ behaviour in meetings
			be able to manage conflict and achieve consensus
			have participated in role plays and meeting simulations
			know how to summarise and record discussions

Time Management

Work ‘smarter not harder’ to improve both personal and team performance! This workshop will help you make the most of your time, manage barriers to efficient and effective work practices and take control of your working and personal life.

By the end of the workshop, participants will be able to:

			set goals for better organisation of time
			prioritise to enhance productivity and performance
			reduce stress
			manage interruptions

In addition, participants will produce personal action plans that reinforce time-coping skills, habits and work style.

Customer Service Essentials

The essence of good customer service is to create a good relationship with your customers. This is crucial for any organisation seeking to win and retain customers and meet their needs. This workshop will help you practise the essentials of customer service through highly interactive activities, with situation, case studies and role plays.

By the end of the workshop, participants will:

			Be aware of the basic principles of the Customer Service Cycle
			Be able to use the techniques to keep customers satisfied

Essential Skills for Managers

Good communication and interpersonal skills are crucial managerial skills that help organisation come up with good results. This workshop will help you gain in-depth self-awareness and understanding of your team. You will improve on the essential skills all managers need and be able to enhance the decision-making capabilities of your team.

By the end of the workshop, participants will:

			Be aware of managerial styles and their contribution and strengths as a leader in the workplace
			Be able to develop understanding of the team they manage
			Be able to apply skills and techniques in the key areas of leadership, interpersonal skills, team building and decision making.

Public Speaking

Presenting information and knowledge to groups of people is one of the most common business situations. Unfortunately, it is also one of the most terrifying! This workshop will help you overcome this fear, take control of your material, your audience and yourself, and by doing so gain influence and achieve results.

By the end of the workshop, participants will:

			Be able to organise presentation and plan audience interaction
			Be able to use visuals, voice and body language to support their objectives
			Present information and ideas with clarity and impact

Customer-focused Telephone Skills

Callers make judgements about you and your organisation based on how you interact and make an impression. This unit will help you learn the unique techniques, appropriate ways of communicating and identifying the caller’s needs.

By the end of the workshop, participants will know how to:

			Describe the importance of customer-focused telephone skills
			Recognise unprofessional telephone behaviour
			Identify themselves in a clear and friendly way
			Use their voice to greater effect
			Identify the nature of the enquiry
			Avoid jumping to conclusions
			Go beyond the initial enquiry
			Show the customer you are listening attentively
			Use their voice to project friendliness, sincerity and concern
			Respond to a caller in a way which is polite and enthusiastic
			Handle challenging callers with courtesy and calmness
			Achieve call resolution through effective communication strategies

Further Business English Workshops

Are you keen to develop your soft skills, but don’t have the time to take a full course? Our bite-sized one-day Business English Workshops are the perfect solution.

We offer the following topics:

			Assertiveness
			Business Writing 1
			Business Writing 2
			Communication Skills
			Customer Service Excellence
			CVs and Interviews
			Effective Meetings
			Email Excellence
			IELTS
			Leadership and Management
			Living in a New Culture
			Negotiations
			Report Writing
			Presentations and Public Speaking
			Proposal Writing
			Studying Abroad
			Teambuilding
			Time Management
			Train the Trainer

Please contract us with expressions of interest. We will deliver these workshops onsite at your offices using certified British Council trainers.

Our Methodology

The British Council believes in a hands-on practical approach to teaching and training and sees learning as communicative. To this end the British Council helps the participants to engage in meaningful quasi-authentic tasks which reflect the type of situations or tasks the participants may have to deal with outside the classroom.  Trainees will take part in pair and group activities and will have a course based around building up communicative competence and practical knowledge. Wherever possible, we use participants’ own work situations as a basis for role-play exercises, group discussions and fun interactive team activities. Interactive team activities help participants to consider new ideas and allow them to apply their developing insights in a controlled but realistic way.

For more information and to register for a course, contact Nick Walker