As UK consultants living and working in the Philippines we understand the expectations of UK customers and the challenges faced by Filipino customer representatives. We have designed a suite of courses which will make a real difference to your customer satisfaction scorecard.
Our most popular courses include:
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Intercultural Communication |
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UK Culture |
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Interpersonal Communication |
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International English |
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Understanding your UK customer |
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Speaking Clearly |
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Language Skills for Customer Service |
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POWER Writing - for modern business e-mails |
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Presentation Skills |
Training Materials Development. We can also work with you to tailor a training programme to meet the specific needs of your employees. These materials can be co-branded with your organisation and used in perpetuity within your training context.
We offer a range of training programmes which can be delivered to new hires during their initial training period. We can also deliver the training programmes to current employees as part of their ongoing professional development programme.
In all of our courses we place great emphasis on learner centred training; trainees are encouraged to interact and participate fully in the training room. We also encourage participants to take greater responsibility for their own learning by promoting self-reflection and action planning for ongoing development.
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“As the Legal and Corporate function of Microsoft India, we are expected to write correct and effective English with a minimum of mistakes and economy of words. Some members of my team did an English Writing course with the British Council. They benefited greatly from this course and their ability to write effective yet simple English has increased significantly. I’d strongly recommend the British Council’s tailored corporate training programme.” Rakesh Bakshi, Director, Legal and Corporate Affairs, Microsoft India. |
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"Intercultural Communication is a really good course for those who would be handling a UK account. It is recommended that agents, managers, QA and trainers undergo this training. Well equipped, fun, interesting." Maricris Endaya, Team Leader, 24/7 Customer Philippines |
We also offer a range of shorter Professional Training Workshops
To find out more contact:
Nick Walker
Business Development Manager
nick.walker @britishcouncil.org.ph
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