Candidates must lodge an application for a refund or transfer no later than five working days after the test date.

Candidates must complete a Request for Refund or Test Date Transfer Form

For refunds: Official Receipt must be submitted with the Request for Refund form.

Attach the appropriate documentation and/or evidence. Acceptable documents may include a medical certificate from a qualified medical practitioner, a death certificate, or a police report.  Statutory declarations and certificates signed by family members are not acceptable.

The Administrator will advise candidate within one week of lodging the application whether or not their request has been approved.

For refunds: If the candidate's application is approved, the test centre will refund the test fee to the candidate. However, the centre may choose to deduct an administrative fee of 25% of the test fee.

For Transfers - If the candidate's application is approved, candidates must select a test date within the next three-month period and this will be approved by the Administrator depending on availability for the selected test date. There may be limited availability for test dates in the first five-week period. The test centre will charge an administrative fee of Php1000.00. Candidates who wish to transfer to a test date more than three months away should apply for a refund and re-apply for the test.