Requesting information and making a complaint
Since 2005, the Freedom of Information Act (FOI) has given anyone, from anywhere, the right to request any information held by the British Council. It places a duty on us to provide that information unless there’s a very good reason, defined according to law, why we should not.
Requesting information
If you are unable to find information you require on our website, you can make a request by e-mail directly to our Freedom of Information Officer. You should provide a name and address for correspondence and a description of the information you would like to see. You can also write to the Freedom of Information Officer at our London office or fill out the web form here.
Although you must submit a request in writing, if you have any questions and would like to speak to someone in person, you can contact us by telephone on +44 (0)161 957 7624.
Complaints
Complaints about whether the British Council is making enough information public should be addressed to the Freedom of Information Officer in the first instance. If you would like to make a complaint about our people, our work, our website, our programmes and our services please refer to our Information Centre for contact details.
