After entries have been received, candidates are issued a statement of registration. If you have not received this letter 5 days after our closing date, please contact your exam centre.
Four weeks prior to the exam an attendance timetable with information on venues, dates and times will be sent. If you do not receive it, please contact your exam centre.
Entries cannot be transferred to a future session, a different level or different centre.
We must receive your completed entry form and one off payment authorisation before the final enrolment dates as mentioned on the form. Please send your entry form and a copy of your passport or other official identification card to the centre where you wish to sit the exam.
If candidates are unable to sit their exams due to medical reasons, or special family circumstances they may receive an exam voucher to be used for the same exam within a year. Written requests must be made to the British Council’s examinations department. The letter should be accompanied by a doctor’s note or other official evidence. Requests should be sent within two weeks after the exam. Refunds are not given.
Results can be accessed six weeks after the exam via the internet. Queries may be made within one month after the issue of the results. However it should be noted that it is extremely rare for such queries to lead to a change in the result for the following reasons: the majority of papers are either machine marked or clerically marked and double-checked; examiner marked papers are double checked and in borderline or disputed cases marked three or four times. Hence a query about a result is generally limited to checking that marks have been correctly calculated and recorded
Certificates are sent to candidates with passing grades, a few weeks after the issuing of the results. A candidate who has lost a certificate may ask the British Council for a form to apply for a Certified Statement of Results. Cambridge will charge a small fee for this service.
The British Council and the Examining Boards take all reasonable steps to provide continuity of service. We feel sure you will understand, however, that we cannot be held responsible for any interruptions caused by circumstances beyond our control. If examinations or their results are disrupted, cancelled or delayed, every effort will be made to resume normal service as soon as possible. The British Council’s liability will be limited to the refund of the registration fee or re-testing at a later date.
It is possible to make arrangements with Cambridge for extra time, large print, or Braille. Consideration of poor spelling arising from conditions such as dyslexia is at Cambridge’s discretion. Should you wish to apply for special arrangements, please send your medical evidence with your registration form.
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