How to make a comment or complaint to the British Council:

We hope to make your experience of dealing with the British Council an excellent one and we value your opinion of our people, work, website, programmes, products and services. If you would like to make a comment or complaint to us about the service you have experienced when contacting us or using any of our products and services you can do this in one of three ways below:

1.Contact the person or department that you have already dealt with to fully explain your situation.

2.Contact the British Council using any of the below methods providing us with your contact details to enable us to respond to you.  

By email:info@britishcouncil.org.ma

• By telephone: (0) 537 21 81 30 (Monday to Friday – 09:00 to 17:00)
• By Fax:(0) 537 76 08 50
  By post: Customer Relations Manager

British Council
11 Av Allal ben Abdellah
Rabat, Morocco

Or complete this complaint form.

If you are not satisfied you can also contact the British Council Information Centre by telephone on +44 (0)161 957 7755, Email general.enquiries@britishcouncil.org or send us a letter to:

British Council Customer Services
Bridgewater House,58 Whitworth Street,Manchester, M1 6BB. UK

We currently do not have the facilities to provide a face to face service. Our telephone services is open from 9:00 to 17:30 GMT Monday to Friday (Excluding UK public holidays). We are normally closed for our weekly team meeting for one hour every Wednesday between 11am-12pm GMT. Emails and letters can be sent at any time.

We feel that it is important to have regular staff development to improve our services. We hope that this will not inconvenience you but please do let us know if it has.

Comments on the British Council Customer Services section of the website should be addressed to Andrew Edmondson.

How we will deal with your comment or complaint:

• We deal with all comments and complaints seriously and impartially.  
• We aim to acknowledge your comment or complaint within three working days and will aim to feedback or resolve the complaint  within 10 days of receipt
• We will also let you know of any unexpected delay in dealing with your complaint.
• we will draw on the information received from our customer comments and complaints to improve our services and products

Who will deal with your comment or complaint?

• We aim to resolve most issues at the first point of contact. The staff member who receives a complaint is empowered to attend to it
• In complex cases you may receive the response from the person or department who is responsible for that aspect of our work
• If you are not satisfied with the response you received you may contact the Customer Services Manager in your local British Council Office.