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We value your opinion of our people, work, website, programmes and services. If you would like to make a comment or complaint about us you can do this in one of three ways.
1 - Contact the person, department or country office that you have already dealt with to fully explain your situation.
2 - Contact the British Council. So that we can respond to you, please provide your name, postal address, e-mail address and telephone number.
3 - Or through our website.
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We deal with all comments and complaints seriously. We promise that we will treat your comment or complaint fairly and impartially. |
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We will not treat you differently because you have made a complaint. We will not discriminate against you on the basis of your age, disability, ethnicity, gender, religion, belief, sexual orientation or any other irrelevant ground. |
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We aim to respond to you promptly – regardless of the subject matter, the way in which you contact us or the country in which your comment or complaint is made. |
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If we are unable to respond at the first point of contact, we aim to deal with your comment or complaint within ten working days of receipt. If it will take longer than this, we will inform you of any delay within ten working days. |
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When things have gone wrong we will do our best to resolve matters quickly and fairly. We will:
- Explain what went wrong and why
- Apologise when it is appropriate
- Take action to remedy the situation, when possible. |
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If you are not satisfied with the response you receive, you can take the matter further by contacting the relevant Customer Services Manager who will guide you about the next step of your complaint. |
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