Objectives
The phone’s ringing, customers are waiting and your inbox is overflowing. Delivering the service customers expect requires organisational and client management techniques.
This programme will help you to create an approach to being on the front line that keeps you in control and your customers happy.

Programme Profile

			Work planning techniques
			Effective organisation
			Dealing with phone calls
			Reception skills
			The right kind of language
			Positive behaviour

Who Should Attend?
This programme is for anyone who wishes to ensure that they are able to deal with the pressure of working on the front line.

How much does the course cost?
This is a 2-day course which costs Kshs 20,000 per person.

When is the course running?
Click here for the current course schedule.

How do I find out more?
Contact George or Kayte on:
Telephone: +254 (0)20 283 6230
Email: pd@britishcouncil.or.ke