Dear Customer,

Your feedback is important to us, it helps us to develop and improve our services. We therefore welcome all feedback and complaints, however small, and whether considered justified or not. We assure you that all complaints will be handled in a professional manner.

Teaching centre students should speak to their class teacher in the first instance. For all other complaints please follow the procedure below

You can register your feedback or complaint:

• In person
• By telephone
• By fax
• Through website and/or e-mail

If we are unable to respond immediately, we will do so within 3 working days on receipt of your complaint.

When things have gone wrong we will do our best to resolve matters quickly and fairly.  So we will:

• Explain what went wrong and why  
• Apologise if appropriate  
• Correct the mistake wherever this is possible.  

If you complain verbally and are not satisfied with the initial response, you can chose to escalate the complain to the complaint manager. Please make sure to do this in writing.

If after this procedure has been followed, you are still not satisfied then you may be able to refer the complain to an external body for review. We will provide you with the details of the appropriate body when we respond to your complaint.

Thank you for helping us serve you better.

British Council, 203 Al Sadd Street, Doha, Qatar
P. O. Box 2992, Doha, Qatar
Telephone: +974 44251888
Fax: +974 44423315
E-mail: general.enquiries@qa.britishcouncil.org