In line with our values, we are strongly committed to the Equal Opportunity and Diversity agenda and work to eliminate discrimination, reduce inequality, protect human rights and to build good relations, ensuring that everyone has a fair chance to participate in society.

All of our teachers are highly qualified and have native speaker level of English. We recruit teachers that are representative of the UK’s diverse ethnic and religious make up and aim to include students from diverse backgrounds on our courses.

We reserve the right to exclude customers from our activities and courses who do not respect these values and commitments or display inappropriate behaviour.

Regulations and Payment Information  

• Whilst every effort is made to run all courses advertised, the British Council reserves the right to close or cancel courses  if  a minimum number of participants is not reached.
• The classes are formed by taking into account the overall preparation and aims of each student, so as to form homogeneous groups.
• The cost of the course does not include the course textbook, where indicated, or the enrolment fee for external exams.
• The British Council cannot take responsibility for loss or theft of valuables.
• The duration of the class hour is 54 minutes.
• The maximum number of students is 12 for Skills, Business Skills, Legal English, Proficiency and Special courses; 14 for all other courses.
• Payment of courses can be made by cheque, bancomat, credit card or bank transfer. The amount paid for the pre-enrolment fee will be subtracted from the total amount due for the course fee.  The course fee must be paid by the dates indicated. The course fee can be paid in instalments, where indicated, with an increase of approx. 6% on the total course fee. If payment is not received by the due dates, the British Council reserves the right to offer the place to students on the waiting list.
• Only one discount can be applied per course.
• Attendance of the course after the expiry of the due dates for instalments implies payment of  the outstanding instalment.  

Receipts

• On receipt of any payment, (pre-enrolment fee, instalment or full payment) a receipt will be produced for the amount paid.
• The British Council, as the United Kingdom's international organisation for educational opportunities and cultural relations - registered as a charity, does not have a VAT number, and consequently does not issue invoices.  The receipt is fiscally valid and indicates the exemption from VAT: according to art. 10 of D.P.R. n. 633 and successive modifications, and of the ministerial resolution n. 416653 of 31.12.1986.
• Receipts are issued in the name of the student enrolled in the course.
• For students sponsored by their employers, the receipt can be made out to the company. The employer must provide written confirmation declaring that the student enrolled for the course has a regular contract of collaboration with the company and that they undertake to pay the amount relative to the selected course.
• The request for receipts issued in the name of an employer must be made to the Registrar BEFORE payment, as once a receipt has been issued in the name of the student IT IS NOT POSSIBLE to issue another receipt made out to the employer for the same payment or for subsequent payments relating to the same course.

Refunds

• Refunds are made automatically only in the case of cancellation of a course by the management of the British Council, for example if a minimum number of participants is not reached.
• If a student is no longer able to follow the course on which they are enrolled, for serious and documentable reasons, a letter of credit will be issued, as long as 50% of the course has not taken place. The Teaching Centre Management reserves the right to give final approval on requests for credits, after examining the relevant documentation. The amount of the credit will be calculated from the date of presentation of the written request, taking into account the amount of the course already attended and any administration costs.
• The letter of credit is valid for one year from the date of issue and can be used for payment of a course programmed in the remaining part of the current scholastic year and/or for the following scholastic year, including Summer courses.
• The letter of credit can be transferred to another person.