Our Call Centre Skills course is mainly task-based and participants will be involved in activities such as conducting telephone conversations, presenting information and taking part in discussions. Participants will primarily work on improving their listening and speaking skills. The skills developed will be transferable to many other areas of work and leisure. The course will focus on pronunciation, British/American/Australian English, oral communication skills

Our course will help you to:

			increase participants confidence & fluency in speaking skills
			introduce to phonetics
			focus on specific problem souonds
			extend your vocabulary and deal with difficult grammatical areas
			understand informal and idiomatic English
			develop interpersonal skills such as active listening and understanding
			focus on functional language (as appropriate).

The course is mainly task-based and participants will be involved in activities such as conducting telephone conversations, presenting information and taking part in discussions.

Courses are offered at Upper-Intermediate 1 level and above.