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Making a hotel booking

Listen to a telephone conversation between a hotel receptionist and a person trying to make a booking. The line is bad but the receptionist has the telephone skills to deal with this problem.
See or print the audioscript and do a language activity on paper. (pdf file - 18 Kb)

Try the following online language activities on the audio.
Comprehension activity - are these statements true or false according to the conversation?
Click here to do this activity
Telephone skills - advice on overcoming communication problems.
Click here to do this activity.

Now read a hotel brochure which describes its amenities
Click here to read the article

For more help on speaking on the phone in English, see our article Phone English
Click here to go to the Phone English article

For more articles on the tourism industry, see our specialisms section
Click here to go to Tourism articles

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	your turn


	Tell us what you think

At 22 Apr 2009 14:53 paola wrote:

i think the phone conversation is a very good listening. i've catched 95 per cent of the conversation.i'm doing a lot of listening exercise with podcasts,they are very useful also for cae exam.thank you very much

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At 12 Apr 2009 14:40 Wen wrote:

great article, great audio, very helpful, thank you.

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At 3 Apr 2009 17:35 THUONG wrote:

it is so wonderful. a best identical situation to know .Thanks a lot for your audios .Try to improve this work !

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At 12 Mar 2009 21:14 D. TROTEL wrote:

Perfect English accent and very clear. Unfortunately, common English people does not speak that way. I wish they did. Though, thanks a lot !

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At 5 Mar 2009 15:25 Erkki Eisto wrote:

I felt this audio very useful. Usually when I ask an English forinstance on phone to speak slower he/she forgets it in few seconds.

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At 5 Mar 2009 00:19 Akilan E wrote:

Very useful.

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At 3 Mar 2009 16:03 phinux wrote:

It's nice. I like it

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At 3 Mar 2009 04:08 viet wrote:

it s very useful and i like it; i hope you ve got more than these to help people they start learning hearing english.thanks alot

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At 2 Mar 2009 11:03 christy john wrote:

this is very clear.pls send previous ones in my mails

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At 1 Mar 2009 16:43 rita greco wrote:

very good tips to help me in an identical situation

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At 28 Feb 2009 20:28 Nagm eldin wrote:

I want to learn by listening , but it is hard to find it.

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At 27 Feb 2009 22:44 Mia wrote:

Great !

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At 26 Feb 2009 11:07 Silvina Gigena wrote:

Thanks for this opportunity.

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At 25 Feb 2009 09:19 Grace Yang wrote:

You've done a real good job.I can understand what's in this podcast, my problem is how to use it. I can't find a chance to use it.

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At 25 Feb 2009 04:16 yuvaragavan wrote:

good

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At 25 Feb 2009 04:04 shanmugam wrote:

good

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At 23 Feb 2009 12:01 Yukio wrote:

I loved the audio and the topic was also ver informative. It was brilliant but again i have the same request that plzzz plzzz the paper activity that comes with the script it should be Question/Answer not true/false or any other excercise because its too easy. And if the Question/Answers are like the ones we have in IGCSE listening paper it would be great. I hope you will consider my request. Thanks

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At 23 Feb 2009 10:26 WISDOM wrote:

I HOPE I CAN RAELLY LEARN ENGLISH WELL.IT'S VERY KIND OF YOU .THANK YOU.

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At 22 Feb 2009 12:41 Lenka wrote:

Thank you very much for this episode, but im afraid that sound in the phone is not usually so clear and its actually more difficult to understand.

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At 6 Feb 2009 18:22 LearnEnglish Professionals Team wrote:

Speaking in a foreign language on the phone can be very difficult. A tip I can offer is to prepare and even rehearse what you are going to say beforehand - that can help the conversation go more smoothly. And don't forget to ask the person to repeat if you haven't understood or you can even repeat back what you have understood and get confirmation from the other person, just like the hotel receptionist did in the audio. Good luck!

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