Business Correspondence is one of the 12-hour modules of the Business Skills Modular course which helps to improve the way you communicate at work. There are eight modules which are divided into two main streams - writing and speaking. Check out our Business Skills Modular page for course details.
This comprehensive module provides you with a basic understanding of modern business writing, enabling you to write various types of documents more effectively and professionally.
Through discussions, case studies and hands-on activities, you will learn how to plan, write and edit a variety of documents. You will write case studies and receive feedback from your trainer and other participants on your strengths and areas to improve on.
You will learn to:
- adapt your e-mails and letters to different audiences and situations
- plan and organise your writing to fit a purpose
- write and edit your work to make it clear, concise and easy to understand.
You can expect to learn how to make your writing:
- courteous and complete so that it satisfies your reader
- clear and concise and therefore easy to understand
- correct and so give a professional image.
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| Introduction |
- the 5Cs of effective writing.
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| Complete |
- purpose: why are you writing?
- reader: what do you know about your reader?
- action: what do you want your reader to do?
- using a planning diagram.
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| Clear |
- being specific
- paragraphing and linking
- structuring information logically
- designing an attractive layout.
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| Courteous |
- building relationships
- adopting a reader friendly tone.
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| Correct |
- identifying common language errors
- understanding sentence structure.
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| Concise |
- using short, familiar words
- avoiding repetition and redundancy.
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| Summary |
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