We welcome your feedback about our work. Find out how you can comment on our work, or discover how we are working to improve our services.
We welcome all kinds of feedback, and we appreciate your opinions about our work. Please use our feedback form to let us know what you think, or contact us.
We have hired external consultants to analyse our service and help us make improvements and also to conduct a ‘Mystery Shopping’ exercise. In this exercise an independent company was commissioned to test our services from a customers perspective and report on the quality those services. You can read about this and see the improvement plan that was produced in our External Mystery Shopping and Consultancy document.
We are also planning to have mystery shopping done by British Council staff from outside the Information Centre. This is on a smaller scale but is much cheaper and can be done more often. For more information see our Internal Mystery Shopping document.
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